Save 10% on your rental this month! Use code: EARTHDAY10
Learn more

Customer Reviews

Empire Rent A CarEmpire Rent A Car
3.6 Stars - Based on 152 User Reviews
Empire Rent A CarEmpire Rent A Car
4.4 Stars - Based on 879 User Reviews
Chaz K.Chaz K.

What a great experience! Keven and Kevin and the best.

Rented a 15 person van to take to Metlife for the Jets. They told me the best roads to take and... Read More

I ClaudiusI Claudius

Great vehicle. Great rate.GREAT TRANSACTION START TO FINISH!! especially the gentleman at the counter. Great service skills. Would definitely rent from Empire Rent a Car again. Thanks! Best auto rental service I have ever had. Keep up the great work!

Read More
Crystal RiveraCrystal Rivera

I called last minute because my husband and I had an issue with another company canceling on us last min and they were so accommodating, Connie helped me and she was so sweet she got me a rental near house she helped me book last minute over the phone she was so nice to me and so patient. Very nice company can’t wait to pick up the car tomorrow thank you Empire!

Read More
Steve F.Steve F.

I had an excellent experience renting a cargo van from Empire on Fordham Road. The people there were very nice. The van was comfortable and easy to drive... Read More

Walder MoralesWalder Morales

Their rentals are great deals and fair. Rentals are nice and clean before you go on the road. Give great advice on vehicles before you take them to avoid any accidents. If you ever need a rental this is the company to come to. ⭐️⭐️⭐️⭐️⭐️

Read More
Margaret O'HaraMargaret O'Hara

This was the 2nd time renting a big vehicle from them. This experience was better than the last. Arturo at the LIC location is great. He is very informative, fair & professional.
I know for me and my big family the least thing that we want to stress over when going on road trips is the car rental. Our experience at Empire does just that….they make our experience a happy 1! Highly recommend them! 😊

Read More
Joy JosephineJoy Josephine

The best decision you'll ever make financially is investing with MRS ELIZABETH BAYS . I was scammed twice and I didn't want to have anything to do with trading until I met her and she changed my mind, I have made profits from the first and second stage and I'm currently expecting $15000 from the third stage, I'm greatful ma'am for your good work, you can reach her via.
Email: [email protected]
whatsApp number: +1(209)896-9431

Read More
Steven SpostSteven Spost

What a fantastic experience! My wife and I returned our Penske rental truck and were greeted with friendliness and excitement by Morales then we met Keven who took care of checking us out and talking about the amazing food where he's from: Jamaica! So kind and cool. I definitely recommend this place!

Read More
Kayla SchwartzKayla Schwartz

My husband and I have rented cargo vans from Empire two times - to take our son to and from college (he has a lot of stuff.) Empire was the only place I could find that had a cargo van with seats for the three of us. They also offered the best price I could find in the NYC area for a cargo van, regardless of the number of seats. This time around I learned when I called to reserve the same van, that Empire was no longer renting out cargo vans with more than two seats. I was assured the first two times I called to check up on availability (I was told to check back) that all the other vans were out on long-term rentals because of the increase in delivery services due to Covid. The most amazing Empire employee, Marlene, worked with me to find a solution. What a life-saver! She was somehow able to secure us a somewhat smaller van that would accommodate three passengers and a lot of stuff. I highly recommend Empire for their customer-centric approach and their pricing. Thank you Empire, and thank you Marlene!

Read More
VITO LOGIUDICEVITO LOGIUDICE

Rented a van with these guys they were great.Van was clean an amazing ride.Morales was helpful guide through van i highly recommend Empire.The prices were reasonable

Read More
Wen RosadoWen Rosado

Rented this vehicle for my daughter’s birthday party. Awesome customer service and very friendly at the College Point location on 131st street in Queens. Clean and efficient. Everything went smooth. This will be my only go to rental company for all my vehicles. I will definitely recommend to my friends and family.

Read More
Nikki GibsonNikki Gibson

I've used this company twice. I love this car rental service because it is hard to rent a vehicle without a credit card, but Empire only requires a refundable deposit! Miriam provided very friendly customer service as well.

Read More
Vanessa MelendezVanessa Melendez

My family needed a first time rental. When I first call Maria help me over the phone she explain everything i needed to know. I got a reminded by Miriam in the fordham rd location. The moment i got there friendly and helpful. Thank you empire for my family first car rental experience and for all your did for us!

Read More
Angie LugoAngie Lugo

This will be the only place I rent a car from! The car was beautiful inside and out! I got the car I wanted all for a great price! Everything was explained to me before I left out with the car, not one problem when I brang it back! I must say there is no better customer service anywhere!!! I'm definitely a happy customer!

Read More
Keith R.Keith R.

Great service as they pick you up at the airport and take
you right to get your car promptly. Read More

Todd GreeneTodd Greene

You know what I'm doing right now? I'm waiting for Kevin, the manager, to drive in on his day off and help me unlock the car I just left, because I stupidly locked my wallet in the car.

First of all, who actually knows the name of the manager of the place you rented the car from?

Second of all, this is all happening after my wife already told me that she planned on giving them a great review. She spend all day on Friday trying to find a rental for the weekend. Everyone was telling her it would cost $500-$700 dollars. And none of them had baby seats. This place has a seat that they didn't even charge for, and Kevin helped my wife install it and buckle it. I was a bit nervous knowing my wife and two kids were going to a strange, new location. So to find out that Kevin was so nice to them, well that was music to my ears.

And to top it all off, the car was nearly brand new, had only 4,600 miles, and was impeccably clean.

Five-hundred stars!

Read More
Sam T.Sam T.

I have to say it was an absolute wonderful experience. Linda was heaven-sent! I had to get ther, while in an Uber searching for a place I could rent a car... Read More

Steven CoppolinoSteven Coppolino

Morales & Wilson are the best!! Got me in a box truck within mins of me arriving to the office! Trucks are in brand new condition and rates are super affordable!!! If you plan on moving or need a rental truck, highly recommend to come here!!!

Read More
Donald S.Donald S.

Although I have not rented a vehicle from Empire Rent A Car as of yet, I will certainly do so the next time I have the need to.
My first encounter with... Read More

Walder MoralesWalder Morales

If you want to Rent a Car a Truck or Cargo Van this is the place to come! I’ve experience great customer service. Clean vehicles great guidance.

Read More
Good ways to use

Good easy way to use - By ... Read Full Review

Angel M. 4/6/2024
The best car rental

Most convenient and easy car rental spot out there. ... Read Full Review

Paula V. 1/29/2024
Translate »

Home / Customer Reviews