Customer Reviews

First time using Empire

Was looking for a specific car , branch manager Gloria made it happen even though it was a last min request . I would definitely using Empire R… Read Full Review

NiRmalla R. 5/21/2023
Great people. Always courteous.

Always have great experience renting from ERC. Thank you Beverly for all y… Read Full Review

MF S. 4/7/2023
Beverly is the best !

Had to rent a refer van on short notice for the holiday season which is not always the easiest, Beverly helped me from start to fininish made it super simple and got an amazing low mileage van with no issues!! Very satisfied with her customer service… Read Full Review

John V. 12/27/2022
Great service and great sprinter

Beverly was a pleasure and made sure everything was perfect. I can’t wait to work with … Read Full Review

Kojo M. 11/19/2022
Great Experience

Extremely convenient, no issues at all! – B… Read Full Review

Madison C. 11/17/2022
11/10 Service!

Beverly was one of the best sales associates I have ever worked with. She helped us to rent 2 box trucks and one van on extremely last minute and worked with us every step of the way to ensure our needs were met. She was so friendly and personable it… Read Full Review

Melaina D. 11/16/2022
Reservation

I made a last minute reservation with this company and spoke to a lady called Beverly. She gave me all the information i needed while providing excellent customer service. I randomly googled this company… normally use Bandago for my van rentals but… Read Full Review

Gordon J. 11/7/2022
A++ Quality & Service!!!

Amazing Experience!!! Quality Facility With Fast Service!! Very Helpful & Accommodating Staff. Very Professio… Read Full Review

James & Dawn P. 10/1/2022
Great vehicles in good condition and amazing service

Didn’t have any issues gave it back a bit late and got away with it! Was a pleasure to deal with Beverly!! Will definitel… Read Full Review

A guy F. 8/25/2022
beverly of the Penn av Brooklyn location , absolutely the best!

So to begin, my family and i just went to Florida and had a really good trip. I would like to thank Beverly for all her help in getting there. What can I say probably not enough about my experience with being lucky enough to have Beverly as my trip a… Read Full Review

Mark D. 8/29/2023
EXCELLENT Deals and Customer Service

My experience with Empire Brooklyn location was absolutely GREAT! Excellent professional customer service was provided by the desk manager, Debby, who was both informative and a pleasure to work with. She was friendly and patient as I asked a bunch o… Read Full Review

Cynthia S. 8/18/2023
Best customer service experience 👌

Didn’t know what to expect or the cost of the rental since it was my first time doing so, but the manager Mrs. Gloria D. Made this experience very special. She saw that I needed help and made sure she made it happen. She made this fist family ever tr… Read Full Review

Maryanne A. 7/17/2023
Excellent Service with awsome cars

I Rented my car Last month and the service was very proffesional and excelent. Car was in perfect conditions and there was not anny extra fee on my rental. I would de… Read Full Review

Andres M. 7/15/2023
AWESOME SERVICE

I was in need of a passenger van and this was the only place i was able to find it. Awesome service and me and my family came back from our … Read Full Review

Griselda J. 5/24/2023
First time using Empire

Was looking for a specific car , branch manager Gloria made it happen even though it was a last min request . I would definitely using Empire R… Read Full Review

NiRmalla R. 5/21/2023
Great people. Always courteous.

Always have great experience renting from ERC. Thank you Beverly for all y… Read Full Review

MF S. 4/7/2023
Beverly is the best !

Had to rent a refer van on short notice for the holiday season which is not always the easiest, Beverly helped me from start to fininish made it super simple and got an amazing low mileage van with no issues!! Very satisfied with her customer service… Read Full Review

John V. 12/27/2022
Great service and great sprinter

Beverly was a pleasure and made sure everything was perfect. I can’t wait to work with … Read Full Review

Kojo M. 11/19/2022
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