Customer Reviews

5

It was a great experience! I got ripped of by enterprise car rental and these guys really saved the day last minute! Ray John and James where very helpful and I will most certainly be recommending them. As I will also continue to rent my cars from t… (Read Full Review)

Arisleyda L. 10/31/2020

5

I have been renting cars for the past 10 years or more from Empire Car Rental on Gun Hill Road in the Bronx. The service is excellent. Both Ray and Jonathan are professional, pleasant, and entertaining. They make the whole experience of renting a car… (Read Full Review)

Sandra R. 10/28/2020

5

Ray and John very helpful and explained all details of the rental. Car was very new clean and great overall. Thank you for your service. … (Read Full Review)

Cynthia S. 10/26/2020

5

Ray was such a great representative when it came to helping me rent out a car for a month. His professionalism is impeccable. I will definitely be… (Read Full Review)

Tarsha J. 10/20/2020

5

I need a last minute truck rental and Empire RAC saved the day. I went to the E Gun Hill Road location in the Bronx. Ray helped me out. He was extremely personable, thorough with the details and instructions, and spoke fluent Spanish which was awesom… (Read Full Review)

Miguel M. 10/18/2020

4

I have great experience with representative CONNEY! She is great professional person+ very polite, her conversation and attention to me was unusual high! I glad she take my phone call!! Thank you very… (Read Full Review)

Dmitry K. 10/16/2020

5

I rented at theGun hill Road location And RAY was above and beyond from the check out to the customer service inside instructions were clear and concise he was great I wouldn’t go anywhere else this is my spot even the reservation was smooth I woul… (Read Full Review)

Michael E. 10/13/2020

5

I rented a car from Ray at 1667 Gunhill RD. He was very helpful and understanding. He also took the time to make sure everything was okay before we left. Let us keep the car for more than we needed to with no problems. I will highly recommend this es… (Read Full Review)

Walette L. 10/12/2020

5

I’ve rented from empire a few times now and every time I’ve rented there has been such a wonderful warmth experience, all the employees are so friendly and makes you comfortable but that Mr. Ray he’s super funny and has a beautiful heart, I wou… (Read Full Review)

Nyema L. 10/12/2020

5

My update with empire rental in the Bronx, after my first experience which was months ago now. I am still one of there most loyal customers. Service here has continue to be the best time after time. Yes, sure at times you may here of someone finding … (Read Full Review)

Monique A. 10/10/2020

5

I recently rented a car from empire in the bronx location and I couldnt be more pleased with my experience. Ray and James were extremely helpful and made sure I had everything i needed during the time I needed the rental. Overall a great experience … (Read Full Review)

Kelly C. 10/1/2020

5

Ray is the most professional sales person I’ve ever met in my life. This company on gun hill is so welcoming and warming, I’d advise everyone to come … (Read Full Review)

Shaquona S. 10/1/2020

5

The attention and the service well done! Ms. Beverly such a wonderful customer se… (Read Full Review)

Geysha P. 9/30/2020

5

The Location Manager @the Brooklyn Branch was excellent in the service that she gives. All questions were answered in a professional manner. I could… (Read Full Review)

Brian D. 9/29/2020

5

This is a continuation of my last review with regards to my deposit. I received my full deposit today with out any problems. I will definitely use Empire to rent my cars when in need as long as the service is as good as Rays from the Gunhill Rd offic… (Read Full Review)

Laneisha T. 9/29/2020

5

As we move through the current pandemic situation we look to businesses and services that cater to our safety as well as bring a lively and welcoming environment in servicing it’s customers. Empire car rental located at Gun Hill and Allerton in the… (Read Full Review)

Steve C. 9/27/2020

4

The best rental car service by far!! Ray at the Gun Hill Rd location was very courteous and professional. I will definitely refer potential customers and also u… (Read Full Review)

Laneisha T. 9/27/2020

5

One of the best places In NYC for all your car rental needs. Maria Garcia at reservations was amazing. Professional, courteous and pleasant to interact with. She answered all my questions and applied all promotions to get me the best rate. Outstandi… (Read Full Review)

Yuriy S. 9/18/2020

5

The service was excellent at Co-op City location, Customer services by Ray and Jonathan was superb, in times of pandemic, they made me feel motivated that the trip to see family was worthwhile, the car was comfortable, the … (Read Full Review)

Anibal G. 9/17/2020

5

I recently rented a car from empire in the bronx location and I couldnt be more pleased with my experience. Ray and James were extremely helpful and made sure I had everything i needed during the time I needed the rental. Overall a great experience … (Read Full Review)

Kelly C. 10/1/2020

5

Ray is the most professional sales person I’ve ever met in my life. This company on gun hill is so welcoming and warming, I’d advise everyone to come … (Read Full Review)

Shaquona S. 10/1/2020

5

The attention and the service well done! Ms. Beverly such a wonderful customer se… (Read Full Review)

Geysha P. 9/30/2020

5

The Location Manager @the Brooklyn Branch was excellent in the service that she gives. All questions were answered in a professional manner. I could… (Read Full Review)

Brian D. 9/29/2020

5

This is a continuation of my last review with regards to my deposit. I received my full deposit today with out any problems. I will definitely use Empire to rent my cars when in need as long as the service is as good as Rays from the Gunhill Rd offic… (Read Full Review)

Laneisha T. 9/29/2020