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Customer Reviews

5 Star ReviewI would like to thank the staff at Fordham!

Miriam was very courteous and professional. I recommend this car rental at fordham rd. Bronx … (Read Full Review)

Victor F. 4/26/2017
5 Star ReviewGreat Customer Service

Beverly of the ENY location of Brooklyn delivered great customer service to me for my rental. She accommodated my needs and made sure I left … (Read Full Review)

Sky H. 4/24/2017
5 Star ReviewFive Star customer service !

Before you go anywhere to rent a car stop by Empire Rent A Car ! Conveniently located at 600 E. Fordham Road , i can quickly come in or call to reserve a variety of cars. The combination of competitive pricing and professional customer service from … (Read Full Review)

Ken B. 4/24/2017
5 Star ReviewGreat Service

Great clean car- Friendly staff-in and out without any issue… (Read Full Review)

Carlos F. 4/19/2017
5 Star ReviewTwo thumbs up!

I found this car renting company location ( 42nd place northern blvd.) hrough google, because this is the closest rent a car where i leave and can accept debit and cash payment basis. David and Kevin is a very nice staff. Very professional. Great in … (Read Full Review)

Mark L. 4/18/2017
5 Star ReviewLove the service

Beverly is awesome. Their prices are very reasonable and many different varieties of… (Read Full Review)

Joseph C. 4/17/2017
5 Star ReviewExcellent and professional service

I have been coming back to do business with Empire Rent A Car mainly because of the professional manner that Beverly conduct business. She is very caring and accommodating to my concerns. I have previously recommend Empire Rent A Car to my friends an… (Read Full Review)

James L. 4/10/2017
5 Star ReviewGreat service

I have use Empire four times now. Kevin who works at the woodside facility is always helpful and friendly. service is alway prompt and i have had nothing but g… (Read Full Review)

terry n. 3/27/2017
5 Star ReviewBetter than satisfactory

This is the second time I have rented from Empire and I have to say that I was thoroughly impressed by their professionalism, service, and punctuality. Both times, I rented a 15 passenger van with the back seat taken out for luggage space. The first … (Read Full Review)

Jose B. 3/19/2017
5 Star ReviewGreat experience! Highly recommend!

We rented a 15 passenger Ford Transit with luggage space. I highly recommend this vehicle. We had 15 people, some over 6 ft tall, and had no complaints. Everyone at Empire (Northern Blvd. location) was super nice, I was explained how everything in th… (Read Full Review)

Wilson C. 3/18/2017
5 Star ReviewAwesome to work with!

We were traveling with a group of students and empire dropped the van off at our terminal in JFK. We were in the van and on the road in less than 10 minutes, which was fantastic! They were great to work with, extremely helpful and I would absolutel… (Read Full Review)

Megan W. 3/12/2017
5 Star ReviewExcellent Rental experience

The rental process was smooth. Staff members are super courteous! I rented a 12 passenger van for a great price. I’ll be renti… (Read Full Review)

Robin M. 3/4/2017
4 Star ReviewGreat last minute rental

We were traveling with a large group and were able to book a large van the week before. The van itself was great! The staff was courteous and helpful. The only issue I really had was financially with them. I declined the insurance online, but I was t… (Read Full Review)

Anonymous B. 2/24/2017
5 Star ReviewThanks again, Gloria. You're the best. Kobla D

Had another great experience at the Northern Blvd location. Requested an extension of my car rental and Gloria helped me big time. When walked to the office she was actually on her break time. Set up the extension and gave me a great price. Can’t… (Read Full Review)

Kobla D. 2/4/2017
5 Star ReviewMonthly rental

I had my rental for three months the service was excellent and the price was great. My team in Fordham worked with me and made every aspect of the re… (Read Full Review)

Jim R. 1/23/2017
5 Star ReviewI was very satisfied with the Chrysler Town and country mini van

I was vey satisfied with the Chrysler town and country mini van. Thank you Jonathan for the great service. Also to Emp… (Read Full Review)

Sheryl H. 1/22/2017
5 Star ReviewFantastic Service, very easy to book quality vehicles

Our company needs to rent vans weekly for product deliveries sometimes multiple days and at the last minute. We have not been disappointed by Empire Rent a Car even once! The vans are alway clean and solidly prepared & ready to perform. We highly… (Read Full Review)

Jeff M. 12/31/2016
5 Star ReviewExcellent!

One of the only vendors in NYC that had the exact vehicles I was looking for. I called them 2 days before I needed 2x 9.5″ tall 15pass transit vans for a weekend pick up. They made sure to accommodate all of my needs perfectly and Ian even gave me hi… (Read Full Review)

Anastasia A. 12/23/2016
4 Star ReviewVans For My Organization

USA Boxing enjoys an excellent relationship and service from Empire when we rent large vans to transport our boxing te… (Read Full Review)

Ray C. 12/16/2016
5 Star ReviewGreat Last-Minute Rental Experience

I had to transport a stage and other supplies for a big event, and Empire came through with little notice. They were incredibly accommodating to my needs, super friendly, and had no hidden cost… (Read Full Review)

S G. 12/15/2016
5 Star Reviewexceptional!!!!!!!!!!!!!!!!!

100 percent exceptional company….very professional, timely, courteous. coming bac… (Read Full Review)

Tim l. 12/6/2016
5 Star ReviewAwesome car and amazing service.

I needed a last minute SUV rental over the thanksgiving weekend and every major car rental in the city was sold out and price gouging. I live on the upper east side and found the Empire Long Island City location nearby. They put me in a sweet Tahoe f… (Read Full Review)

David B. 12/4/2016
5 Star ReviewThe woman at the front desk was very helpful and made my experience smooth.

The entire experience was great. The woman at the front desk customer service was amazing. She made sure I was taken care of. I never rented a car in the Bronx but for now on I will always re… (Read Full Review)

Marcus R. 11/11/2016
4 Star ReviewAwesome car rental

Beverly was awesome although she could use a hand she still kept it professional. During my visit it was very busy, but beverly was very multitaskful and got the people out in a timely manner. While all at the same time remain patience.#giveBeverlyar… (Read Full Review)

lemick v. 11/10/2016
5 Star ReviewExcellent Experience!

The people at Empire were extremely helpful, professional and courteous. Gloria was especially helpful in fulfilling my requests when I needed a specific vehicle for the following day. She searched and found exactly what I was looking for. The vehicl… (Read Full Review)

Donald S. 11/7/2016
5 Star ReviewGreat product, better people!

I rented a 15 passenger vehicle to take a group of kids on a field trip. From the first call to the last drop off, from the customer service to the vehicle it, it could not have been better. I will … (Read Full Review)

Dennis B. 11/6/2016
5 Star ReviewEmpire is Great … Ms.Bev is the Best

Each and Every time I rent from empire it’s a pleasure.. no complaints Ms. Bev always goes above and beyond for … (Read Full Review)

Anjavee M. 10/31/2016

I had a very pleasant experience with Empire. SPECIAL shout out to Beverly. She was beyond professional and accommodating. I would definitely rent with you … (Read Full Review)

Will H. 10/31/2016
5 Star ReviewGreat Experience For My First Time Renting

I rented a car for the first time at Empire Rent A Car located at Allerton, The Bronx. The employees were very nice and lenient. Everything went ac… (Read Full Review)

Ayten U. 10/28/2016
4 Star ReviewMy experience

Great company to rent from. I will just advise to check out the car your renting before you pull off, example, any mechanical alert… (Read Full Review)

Asia K. 10/27/2016
5 Star ReviewVery satisfied

The staff at the E. Fordham Road is great – efficient and professional. My paperwork was handled quickly and the car available immediately. This location is close to my home therefore I wil… (Read Full Review)

Sonia S. 10/24/2016
5 Star ReviewGreat company, look no further

I had 11 people meeting in New York and needed a 15 passenger van with the last row of seating taken out for luggage storage. I requested it be dropped off at our hotel in the Financial District on a Monday morning. The van was delivered on time and… (Read Full Review)

Chuck S. 10/22/2016
5 Star ReviewAmazing Rental Experience

We rented a 15 Passenger Luxury Van and everything was perfect. The van was immaculate, the check out and return process seamless. Beverly was so easy to deal with. I wo… (Read Full Review)

Jon M. 10/16/2016
Five StarsGreat Service!

I picked up a Ford Box Truck from the East New York center on Pennsylvania Ave in Brooklyn, NY. Beverly W. handled my check out and return of the truck I used to move a 2 piece couch set and a bed. She was patient, courteous and understanding…I will definitely return to them for other rentals and recommend them to friends and family. (Read Full Review)

Tujuana S. Brooklyn, NY 9/19/2016
Five StarsBest Place for Car Rental

Great price, customer service (at Empire Rent A Car). (Read Full Review)

Divyang P. New Hyde Park, NY 9/17/2016
Five StarsExcellent Service

I was satisfied with the service I received from Empire Rent A Car…Reservation was smooth, the car was in a great shape, every policy was well explained…I will recommend anyone interested in renting a car to check it out. (Read Full Review)

Richard A. Bronx, NY 8/21/2016
Five StarsGreat First Time Experience

Starting with the sales at customer service over the phone, they (Empire Rent A Car) were really friendly and helpful providing a quote and reserving my vehicle for me. When picking up the rental from the Bronx location, the staff were nice and took good care of me and my friends, the rental was clean inside and out and we received speedy service at pick up…the rates are competitive and we feel we scored a good price for our rental. (Read Full Review)

Andres O. Bronx, NY 8/17/2016
Five StarsExcellent Service

Way cheaper than big name rental companies (at Empire Rent A Car). Amazing customer service provided by Beverly at the front desk. (Pennsylvania Ave location) No fuss car and van rentals, the way it should be! No complaints here. (Read Full Review)

Abdias S. Brooklyn, NY 8/16/2016
Five StarsThe Only Place I Would Rent From

Nice cars, nice price and very personable service. Thank you Patty (with Empire Rent A Car) for bailing me out of a jam. (Read Full Review)

Mitchell S. Fresh Meadows, NY 8/13/2016
Five StarsAwesome! And Easy!

The guys at the northern boulevard location (of Empire Rent A Car) are great! I pulled up and within minutes the trailer I reserved was hooked up and after some short paperwork I was on my way. Returning the trailer was equally as easy and I will definetly be renting there again! (Read Full Review)

Dom S. Hicksville, NY 8/11/2016
Five StarsGreat Service

I was very happy with my Toyota Corolla to travel back and forth to the Hospital but the excellent service of the Gun Hill Road staff was superlative. Friendly and accommodating and most of all understanding of my situation. Jonathan was a delight to work with. I will recommend (Empire Rent A Car) to any and all. (Read Full Review)

Jim R. Bronx, NY 8/11/2016
Five StarsExceptional Service, Vehicle, and Price

Great price, great vehicle, amazing service quality (Kevin). Highly recommended. (Read Full Review)

Milo P. Lexington, MA 8/11/2016
Five StarsExcellent Car Rental

I rented a minivan. The van was in a great condition. Cheap rental price, comparing to other car rentals, and the workers are very nice. I recommended (Empire Rent A Car) to any one… (Read Full Review)

Leslie A. Brooklyn, NY 8/4/2016
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