True professionalsMaria G. Was the most helpful person I have ever dealt with. She works diligently and honestly. When my experience was over, we looked back and said “wow, she actually was working for us”. The rental car company and empire are truly blessed to hav… (Read Full Review)
Steve G. 6/27/2018Maria GarciaThank you Maria Garcia from EmpireRAC. I needed a rental and the company arranged for everything seamlessly. Customer Service was excellent. The staff was profe… (Read Full Review)
Bill C. 6/26/2018
Beverley at the Penn. ave location in Brooklyn was very kind and courtious!!Beverley at the Penn. ave location in Brooklyn was very kind and courtious!! The van I was givien in place of what I had asked for was bigger and better and for the same price as the cargo van I wanted. She made it happen quickly and painlessly. Th… (Read Full Review)
Stephen H. 6/20/2018Long Island CityAfter having trouble with a different rental company. I called Empire and had the pleasure of speaking with Mike. He was very helpful and kind. I needed a car asap and he was able to get me a car right away and let’s not forget the price was great… (Read Full Review)
Jessica A. 6/11/2018Excellent customer serviceBeverly at the front desk was amazing. She was delightful and courteous and very helpful. The customer service t… (Read Full Review)
Maria O. 6/5/2018Superior service and accountability !I did not rent a vehicle from them but if I had I’m sure the experience would be just as great. I was hit by a driver who rented one of their vehicles and they took care of everything. From the pickup, to the repairs, to the delivery of my restored… (Read Full Review)
Fred D. 5/8/2018Exceptional Service!Our company van broke down and we were on the verge of panicking lol. Patty was amazing to talk to, we laughed a few times and before I knew it, I was already in a car. Speedy service, good people, good cars, good deals, no dissapointments. I recomme… (Read Full Review)
Liz V. 5/6/2018Excellent overall.The staff at Penske’s Bruckner Blvd location was exceptional.George,Patrick and last but not least Gloria D.She was so welcoming,efficent and went above and beyond to assist us in our truck rental needs.We were absolutely pleased and will highly rec… (Read Full Review)
Denise C. 5/3/2018Maria GarciaI want to thanks Maria Garcia from empirerac, I had a situation on one of her rented truck to an other company it was like a hit run so I didn’t know what to do ,I have capture an pic of the truck ,it had the company contact so I call ,Maria grab all… (Read Full Review)
Rosangela S. 4/26/2018GREAT SERVICENICE CAR RENTAL .EASY FIND STAFF HELPFUL. – B… (Read Full Review)
richelle s. 4/14/2018Gloria is the bestGloria D the Branch Manager at EMPIRERAC in the Bronx location is the really the best. She was so fast to respond and she took so good care of us we will never forget it ! Se gave us excellent service and was really clear and took care of everythin… (Read Full Review)
Esad A. 4/4/2018Van rental from Empire on Pennsylvania AvenueI rented a van from Empire with no prior notice. I got the van rented the same day I walked in. I would like to thank Beverly for excellent customer service an… (Read Full Review)
Ian E. 3/6/2018Professional and Courteous Customer Care in Bayside, NYThis company is so awesome! I have been more than satisfied with them for perhaps 10 years, probably longer. Customer Care is awesome-friendly, polite, professional and earnest. The staff is knows their job well and performance is great. I would r… (Read Full Review)
Rosemary L. 3/1/2018Fordham empire car rentalLove the price cars and service very flexible and great staff been there twice and I recommend it to anyone go to Miriam in the Bron… (Read Full Review)
Yorkin Q. 1/12/20185 stars for Chris and the College Point TeamWe have been working with Chris and his team over at College Point for many years. We are a local family owned business and at times need additional vehicles last minute and Chris has always come through for us. We love working with you and will … (Read Full Review)
QG Floral a. 12/21/2017Chris in College PointI’ve been dealing with Chris for about a decade and I never heard the words “I don’t have” and “I can’t help you today”. This experience is by far one of the best business relationships I have. His respect and willingness to come thro… (Read Full Review)
Dino L. 12/20/2017Wonderful ServiceEmpire Rental has been my go to car rental company for the last five years. Chris the manager in College Point is wonderful, professional and responsive to requests. I highly recommend Chris in the College Point Office for anyone’s rental needs. – B… (Read Full Review)
Rosanne G. 12/19/2017Gloria Davila at the 1985 Bruckner Blvd location provided me with exemplary customer service. She was knowledgeable, patient, and went above and beyond to make sure that my needs were met.My husband and I rented a Penske truck, round trip, in NC to move some of our belonging from NY to NC. Once the truck was packed, we did not know where to park the truck safely on the streets, commercial vehicles are towed or ticketed. We called a lo… (Read Full Review)
Elaine P. 11/19/2017customer serviceI Booked my car 3 weeks in advance, I called to confirm with the lady over the phone explained everything in detail (policy, payments etc). I went to pick up the car same great customer service nothing was rushed everything was handed very decent and… (Read Full Review)
Chantel A. 11/14/2017Gloria from 1985 bruckner blvd was awesome! Definitely would come back n recommend..Gloria was helpful and provided great customer service … (Read Full Review)
Lakisha C. 11/12/2017