Customer Reviews

Trailer Rental

I rented a large enclosed trailer (from Empire Rent A Car). It was ready when I arrived and they hooked it up without any modifications to my truck’s hitch or plug ins. Got the job done in half the time and actually saved a day. I had looked at renting a UHaul closer to home but it would have required me to purchase a smaller hitch ball, different connector wires, AND no guarantee that the trailer would have been available…(Read Full Review)

You Guys Are the Best!

Never had an easier, reliable, courteous, and wonderfully friendly rental experience in all my life. Thank you Gloria of Staten Island location for complying with everything I was looking for, from price, dates, availability location and oh…did I say price! You guys are the best! Will definitely recommend you (Empire Rent A Car) to my family and friends! (Read Full Review)

Outstanding Customer Service

I had the pleasure of renting a 15 passenger van from Empire Rent A Car for May 16, 2014. This was the second time, I rented from this company and I must say, I was exceptionally pleased with the service…Keep up the good work. (Read Full Review)

Saved by Empire

It was was my daughter’s birthday and she asked me if I could take her and her friends out on the town. I needed a minivan but no one would rent me one for a day because it was Memorial Day weekend and they only rented out for the whole holiday weekend. Luckily I found Empire Rent A Car. Linda went out of her way to make sure I had the minivan for my daughter’s birthday. When I went to pick up the minivan at the Brooklyn location it was brand new (1,200 miles) and the service from Beverley was outstanding. Thank you, Linda, Beverley, and Empire. You made my 12 year old’s birthday unforgettable. (Read Full Review)

My Experience with Empire

I am all about customer service/and quality of product!!! Based on my experience with the employees I would use this rental car company (Empire Rent A Car) again…I would also recommend them. (Read Full Review)

Excellent

I was so happy to find Empire Rent A Car…The van I rented for my family was outstanding, brand new 2013 Ford was perfect for the trip. I highly recommend Gloria and Empire. Thank you. (Read Full Review)

Got Going in a Jam

Had a reservation with Enterprise for a mini van. Got there and no van. Looked online and found Empire Rent A Car. Called up and said to come right over. Got a brand new van with 50 miles on it. A+ (Read Full Review)

Empire RAC Saved Our 2014 Vacation

Empire Rent A Car in Flushing, NY saved our 2014 vacation, when in the last minute, (Budget didn’t have the van we reserved three weeks in advance) Rob and his team got us into a brand new 12 passenger van, quickly and professionally. I will highly recommend them to everyone, them the staff is professional, the vehicles are great and clean, and they are very fast. (Read Full Review)

110%

I’m writing to let you know about Miss Beverly at Empire Rent A Car. She is a wonderful person I’ve been doing business with her for over 15 years. My 15 years doing business with her has been pleasant and I wish I could have 15-20 more. Thank you and God bless. (Read Full Review)

Wonderful Experience

Beverly from (Empire Rent A Car’s) Brooklyn location gave me great service. Very polite and pleasant. This was a very good experience for me,it made me tell all of my friends and family! (Read Full Review)