Customer Reviews

Gloria is amazing.

Gloria the branch manager at 1985 Brucknet Blvd in the Bronx had helped me 3 times now and she has made my rental experience so easy. She is one of the main reasons I use Empire… Read Full Review

Chris p. 7/20/2021
Ms Beverly the most professional, nice and kind staff you would like to deal with.

My experience of renting a moving track from Empire through Ms Beverly was extremely excellent. This lady make my reservation go easy and smooth, very kind and helpful in a professional way,she knows what she was doing, working under pressure did not… Read Full Review

Mustapha A. 6/28/2021
Beverly is the best 👌❤

It’s never seems to amaze me Beverly once again came threw love love her customer service she is the best give h… Read Full Review

Bernice W. 6/19/2021
We will be back – Excellent service

To be perfectly honest …. there are hiccups with all businesses. But it the business team that is able to make quick and efficient adjustments that benefit the client and business – which is truly impressive. My church (four locations between Brook… Read Full Review

Deborah L. 6/9/2021
Top notch service at Gunhill location

Recently I was at a different rental car company having a difficult time trying to rent a car. I decided to take a chance and call Empire. Ray answered the phone and reassured me that he could help me with my situation. He provided me with a vehicle… Read Full Review

Kim N. 5/25/2021

The service here was great! Gloria helped me get a last minute car with such ease. She was extremely helpful, very friendly and made me feel completely comfortable for my first time ever renting a car. The process was relatively quick and smooth. 10/… Read Full Review

Angel P. 5/17/2021
Love love Beverly

Beverly is very good at her job she is very connected to her customers and is always in good s… Read Full Review

Bernice W. 4/18/2021
Great Place! Good people! Gorgeous vehicles!

The lady by the front desk, Beverley was A great help!!! I mean A grrrreeeeaaatt!! help. She stayed over time to help me out and helped me get the most of my 12 passenger Transit van experien… Read Full Review

moshe S. 3/16/2021
Great Service

Great Service area. Lobby super clean and maintain. Will definitely go ba… Read Full Review

Yelaine M. 2/18/2021
Excellent Customer Service

MG at Empire Rent A Car is the most informed and pleasant customer service rep I’ve dealt with in a long time. In a pandemic with staff and resources cut, MG did her job resolutely and expeditiously in spite of the above circumstances, and provid… Read Full Review

Bob M. 2/9/2021
Need a car rent here they are awesome

Ray and James are awesome. Great customer service very funny and friendly and gets you on the road in no time. Very nice and clean cars… I recomm… Read Full Review

Crystal N. 11/14/2020
Would definitely recommend!

Ray was a great help. Helped me get a truck that no other companies were offering and at a great price. I visited Ray at the Empire RAC on Gun Hil… Read Full Review

Antonio G. 11/12/2020
Great Service

James Rax was very friendly, provided good service… Read Full Review

Jose T. 11/9/2020
Amazing service

It was a great experience! I got ripped of by enterprise car rental and these guys really saved the day last minute! Ray John and James where very helpful and I will most certainly be recommending them. As I will also continue to rent my cars from t… Read Full Review

Arisleyda L. 10/31/2020
Empire Car Rental @ 1667 Gun Hill Road, Bronx,NY

I have been renting cars for the past 10 years or more from Empire Car Rental on Gun Hill Road in the Bronx. The service is excellent. Both Ray and Jonathan are professional, pleasant, and entertaining. They make the whole experience of renting a car… Read Full Review

Sandra R. 10/28/2020
Great customer service

Ray and John very helpful and explained all details of the rental. Car was very new clean and great overall. Thank you for your service. … Read Full Review

Cynthia S. 10/26/2020
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