Customer Reviews

Rented a car

Rented a car here and the service was great the guy who dealt with me (ray) was very friendly and re… (Read Full Review)

Perfect all the way

The car was great, the people were just lovely, and everything was super smooth. Can’t recomm… (Read Full Review)

Accommodating in difficult times

It’s not easy to travel during COVID. Cars are not returned on time and pick-ups can be delayed. But waiting an hour later was handled with professionalism. The vehicle was clean, modern and dependable. After hours drop-off was easy and a great optio… (Read Full Review)

Cargo Van Rental to Move College Dorm items

At the last minute, my son revealed to me he had to remove his valuables from his college dorm. So I needed to rent a small van to move dorm items from one state to the next. I discovered Empire Rent A Car in my neighborhood and the manager Gloria wa… (Read Full Review)

EXCELLENCE IN SERVICE

I honestly couldn’t have asked for an easier and smooth reservation and pick-up from the location in The Bx (GunHill Rd). RayRay was amazing and extremely through in the details of my rental. He was very charismatic and honest. He gave me a call th… (Read Full Review)

Gloria is the best!

Gloria from the Bruckner location in the Bronx, was amazing and very helpful, answered all my questions, explained everything really well, and over all was really nice. She m… (Read Full Review)

Good service

I’d like to take advantage of this wonderful rental service, that has great … (Read Full Review)

AMAZING CUSTOMER SERVICE!

I can’t say enough about Gloria and this company. From day 1 we have always had a very great experience. Gloria knows us by name and has always been fair and courteous. We use Empire for all of our church’s activities. The vans are clean and in go… (Read Full Review)

Great Experience

Rented on President’s weekend of 2020 for a church outing. The 15 passenger van was showroom new. The rate was lower than I was getting from a major car rental company for a 12 passenger van . Hats off to Gloria the manager. Super good customer … (Read Full Review)

A total pleasant and professional experience without any hassles.

My wife’s car was involved in an accident with another vehicle rented through Empire. Maria Garcia from Empire reassured my wife on the phone that the damage done to her car would be fully and thoroughly handled. True to her word, Ms. Garcia and staf… (Read Full Review)

Great customer service!

Beverly was awesome! Helped me out of a though situation. Great customer service, great energy ,and … (Read Full Review)

Overall – Great Experience

Beverly was very nice and attentive. Loved the gentleman that pulled the vehicle to the front. He explained everything about the sprinter in detail and was very helpful in describing the functions of the vehicle. Would definitely recommend to other… (Read Full Review)

Beverley was great!

Beverley assisted me in getting my car rental. She was super helpful and offfered excellent customer service! I recommend her to anyone looking into renting out the New Hyde Park location. Even when plans changed, she was very flexible and make me fe… (Read Full Review)

Great experience

This is my 2nd time renting a car from this location. Even thou it is a bit out of my way. The customer service and the whole process was just flawless. Great place I would give it 10 stars if I could. I will be back on my next visit down for a 3rd t… (Read Full Review)

I LOVE THIS COMPANY

From cars to sprinters they are the BEST ! ALWAYS use them !… (Read Full Review)

Brooklyn Office is Superb just like the Bayside office that has moved to New Hyde Park.

I have been using this rental service for over 20+ years and I have gotten the same quality of service from Day 1 until now. Thank you brothers…Robert, Adam, Eon and the rest of the family. Most important is the support staff, Gloria, Georgie, Pa… (Read Full Review)

Top of the Line Service!!!

They Got The Dopest Selection Of Sprinters, I Really Enjoyed My Family Vacati… (Read Full Review)

Excellent service

I needed a rental to go to Atlanta and spoke with Maria to set the reservation, she was a great help setting everything up. When I arrived at the Brooklyn location to pick up the vehicle, Beverly made sure everything was in order and even got an e… (Read Full Review)

above great

Beverly, at the Pennsylvania Avenue Brooklyn, NY location is the best!!! She is very knowledgeable, pleasant, and polite. She explained all details of the contract, and I would Come again and also recommend customers to this establishment – By Alex… (Read Full Review)

First Class Service

This company is A++++++++++ I have rented multiple trucks on different occasions. I have also rented different trucks for different tasks from box trucks to 15 passenger trucks. The variety in inventory is one of the strong points as well as multiple… (Read Full Review)