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Customer Reviews

Empire Rent A CarEmpire Rent A Car
3.6 Stars - Based on 152 User Reviews
Empire Rent A CarEmpire Rent A Car
4.4 Stars - Based on 885 User Reviews
Steven SpostSteven Spost

What a fantastic experience! My wife and I returned our Penske rental truck and were greeted with friendliness and excitement by Morales then we met Keven who took care of checking us out and talking about the amazing food where he's from: Jamaica! So kind and cool. I definitely recommend this place!

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Business Culture w/ AcerBusiness Culture w/ Acer

I Want to take The Time To Thank Empire R.A.C Because of Their Quality, Instant Rapid Service. The Owner Attended Us with Great Atmosphere Great energy. Makes you feel welcomed As Soon As He Speaks w you. After Rental Purchase from Owner; The Car Rental Representative, The Young Man, Who Attended Us Was Super helpful And had great Knowledge of vehicle & Service. Well Spoken & Informative. I see Him Possibly with His Own Rental Service One Day Def. My family Trip Was Awesome, because the car was awesome! Comfortable. Sweet Drive! Highly Recommend! Will use the service again. Thanks Guys! #Bronx #Empire #RAC

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Dre OliverasDre Oliveras

First time using this rental service and it was a good experience, fast service, friendly customer service and staff and easy to book and rent. I will highly recommend for large group interested in a road trip.

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Mia H.Mia H.

Beverly provided exceptional customer service. The sprinter was clean and drove smoothly. I highly recommend Empire for your rental needs. Read More

Kadeejah UniikSoul KirkKadeejah UniikSoul Kirk

I loved Ms Miriam and Mr. Alturo at Empire . Their customer service was great...

Received the car at last minute on a Saturday, rented the car for a week and everything promised was what it was.

I was able to call in and receive an extension past the seven days totaling 10 days. 6 🌟🌟🌟🌟🌟🌟
Coming back each and everytime.

Thank You for the car... Loved seeing my grandfather.
Gas was great...

Ms Miriam rocks

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Mike CosentinoMike Cosentino

Great prices, great vehicles, great service. Beverley is extremely kind and will work with you no matter your budget or situation. She is the best defienlty ask for her when you arrive!!

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Miosotis H.Miosotis H.

2nd time renting from here and super happy once again. Due to GLORIA!! and her AMAZING CUSTOMER SERVICE this is the only rental place you should come to for... Read More

Todd GreeneTodd Greene

You know what I'm doing right now? I'm waiting for Kevin, the manager, to drive in on his day off and help me unlock the car I just left, because I stupidly locked my wallet in the car.

First of all, who actually knows the name of the manager of the place you rented the car from?

Second of all, this is all happening after my wife already told me that she planned on giving them a great review. She spend all day on Friday trying to find a rental for the weekend. Everyone was telling her it would cost $500-$700 dollars. And none of them had baby seats. This place has a seat that they didn't even charge for, and Kevin helped my wife install it and buckle it. I was a bit nervous knowing my wife and two kids were going to a strange, new location. So to find out that Kevin was so nice to them, well that was music to my ears.

And to top it all off, the car was nearly brand new, had only 4,600 miles, and was impeccably clean.

Five-hundred stars!

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Joy JosephineJoy Josephine

The best decision you'll ever make financially is investing with MRS ELIZABETH BAYS . I was scammed twice and I didn't want to have anything to do with trading until I met her and she changed my mind, I have made profits from the first and second stage and I'm currently expecting $15000 from the third stage, I'm greatful ma'am for your good work, you can reach her via.
Email: [email protected]
whatsApp number: +1(209)896-9431

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Jeff CohenJeff Cohen

I have been a customer of Empire for 16 years, both for corporate use as well as personal use. If superior customer service, high quality vehicles, with very reasonable pricing is what you are looking for, look no further. This is a family run business, where the owner and management, treats EVERYONE as if they really are family. Empire always picks up the phone, and you always will speak with a human. No automation with the hope of everything working out. They are the best of the best, and I highly recommend them for any corporate events, or if anything is needed for personal use as well.

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Steven CoppolinoSteven Coppolino

Morales & Wilson are the best!! Got me in a box truck within mins of me arriving to the office! Trucks are in brand new condition and rates are super affordable!!! If you plan on moving or need a rental truck, highly recommend to come here!!!

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Kayla SchwartzKayla Schwartz

My husband and I have rented cargo vans from Empire two times - to take our son to and from college (he has a lot of stuff.) Empire was the only place I could find that had a cargo van with seats for the three of us. They also offered the best price I could find in the NYC area for a cargo van, regardless of the number of seats. This time around I learned when I called to reserve the same van, that Empire was no longer renting out cargo vans with more than two seats. I was assured the first two times I called to check up on availability (I was told to check back) that all the other vans were out on long-term rentals because of the increase in delivery services due to Covid. The most amazing Empire employee, Marlene, worked with me to find a solution. What a life-saver! She was somehow able to secure us a somewhat smaller van that would accommodate three passengers and a lot of stuff. I highly recommend Empire for their customer-centric approach and their pricing. Thank you Empire, and thank you Marlene!

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Monique AlexanderMonique Alexander

I really enjoyed my first experience renting from Empire located in the Bronx 1667 Gun Hill Road... Ray the manager had a great personality, funny but straight forward. He really goes up and beyond to make sure your satisfied. Staff was also friendly and very professional.. I would recommend this place to rent from if you want to be in and out in a timely manner. Have a clean fresh stylish vehicle to sport with great pricing. Once again I had an excellent experience...

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TenlamaTenlama

Empire Rental Service, managed by Chris, provided an exceptional experience for our family's long drive. Chris was not only a nice person but also ensured a clean and well-maintained car for our journey. Our trip was memorable, thanks to the comfortable ride and excellent service. Highly recommended for anyone looking for a reliable and pleasant rental experience.

Also, the site manager at Woodside, Mr Arturo referred me here with the help of CORRIE(on-phone service for Empire)

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Wen RosadoWen Rosado

Rented this vehicle for my daughter’s birthday party. Awesome customer service and very friendly at the College Point location on 131st street in Queens. Clean and efficient. Everything went smooth. This will be my only go to rental company for all my vehicles. I will definitely recommend to my friends and family.

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Steve F.Steve F.

I had an excellent experience renting a cargo van from Empire on Fordham Road. The people there were very nice. The van was comfortable and easy to drive... Read More

Paul Nicholas DenagaPaul Nicholas Denaga

First time I ever used this company and I used the Floral Park, NY location to rent my vehicle. The people who helped me there and on the phone with all of my questions were all good, honest, patient and informative. I give this company a 10 out of 10 and I will definitely use them again in the future!

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Bob “Bob” SmithBob “Bob” Smith

Super easy to work with Gloria who was very accommodating and friendly. Truly a professional company. Easy in and out check in and return process. Van was in great shape. Straight forward pricing. 5 of 5 stars.

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Kevin A. V.Kevin A. V.

This place is the tops. In spite of my late reservation, Empire Rent a Car had just the vehicle I needed. The service was prompt and professional, and the van was in top condition -- I didn't want to give it back! The price I paid at Empire was significantly less than what I would have paid to the competition for a lesser experience, and so there is little debate as to which car/truck/van rental service in northern Queens has the most to offer. Five stars.

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Walder MoralesWalder Morales

Their rentals are great deals and fair. Rentals are nice and clean before you go on the road. Give great advice on vehicles before you take them to avoid any accidents. If you ever need a rental this is the company to come to. ⭐️⭐️⭐️⭐️⭐️

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Good easy way to use - By ... Read Full Review

Angel M. 4/6/2024
The best car rental

Most convenient and easy car rental spot out there. ... Read Full Review

Paula V. 1/29/2024
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