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373 customer reviews
Average rating:5
5 Star ReviewExcellent service, professional loaners

We started our booking from Hungary, Maria helped a lot from the first moment. It was my first car-renting in the USA, I was a little bit excited. We arrived to the office, Maria and her colleague did everything. Offered a great insurance, the road t… (Read Full Review)

Tibor V. 9/14/2018
5 Star ReviewAll around positive experience

Good selection of vehicles at good prices. No complaints… (Read Full Review)

Daniel C. 8/24/2018
5 Star ReviewThanks a million

I want to thank Maria for helping us out so much. It was greatly appreciated. I will do business with this compan… (Read Full Review)

Iinda K. 8/16/2018
4 Star ReviewExcellent Service

Good Service – By Ke… (Read Full Review)

Keisha W. 8/14/2018
5 Star ReviewExcellence can Only Describe the Service!

Thank you Maria for handling our claim. We practically didn’t lift a finger in this entire process. From the time I got in contact with Maria, it was all smooth sailing! I just dropped off my car, had a loaner waiting for me to jump right into. Appro… (Read Full Review)

Danny C. 8/3/2018
5 Star ReviewMaria Garcia handled my account and did so beautifully!

Thanks for everything Maria Garcia! Great job handling my case! -… (Read Full Review)

Christina a A. 7/27/2018
5 Star ReviewRENT & REPAIR- TOP NOTCH SERVICE

From start to finish my experience w/ Empire and Hitch King was first rate. Quality people and quality workmanship . Maria G was thorough and diligent working with the insurance adjuster to get our claim processed fast, Keven’s friendly demeanor an… (Read Full Review)

C C. 7/25/2018
5 Star ReviewRenting from the Bruckner is the best spot!

Gloria Davila is amazing she was very warm and welcoming. I met with her before the day of pick up and everything she promised us happened. Gloria has great customer skills, pu… (Read Full Review)

Hector H. 7/22/2018
5 Star ReviewSuper Easy

I rented from them to take a trip to Chicago. The process of renting the van was nice and easy and was able to pay in cash too. When getting the van it was in a clean condition and it fitted all the passenger that I had to take around. I would recomm… (Read Full Review)

derek k. 7/19/2018
5 Star ReviewAmazing customer service!

My roommate and I had a great experience with Empire Rent a Center. The rental was simple and straightforward, and the staff was incredibly courteous and helpful. Specifically, we were extremely thankful to Beverly (Pennsylvania Ave location), who no… (Read Full Review)

Hyung Jun K. 7/19/2018
5 Star ReviewExcellent service n Beautiful staff. I enjoy my trip yesterday.

I had a rental wt Empire from the Fordham Rd n all I could say is I will keep them for future rentals. Miriam n her staff service me as soon as I step in the office, I am very pleased…. (Read Full Review)

Marisol V. 7/11/2018
4 Star ReviewI used the serve on 4 occasions.

The individuals that register the cars is very professional, especially Ma… (Read Full Review)

Isagani D. 7/7/2018
5 Star ReviewTotally A Great Experience

Had the pleasure of deal with the Branch Manager, Gloria D. She was pleasant and very attentive to my husband and my needs . She was a blessing. Kudos Gloria for being the go to person who was helpf… (Read Full Review)

Robert and Cassandra S. 7/2/2018
5 Star ReviewEXCELLENT!!!

Maria G was the BEST!!! My insurance company wouldn’t return my phone calls when I needed a supplement to the repairs and Maria made it happen. She did a great job dealing with them and getting th… (Read Full Review)

Matt Z. 6/28/2018
5 Star ReviewTrue professionals

Maria G. Was the most helpful person I have ever dealt with. She works diligently and honestly. When my experience was over, we looked back and said “wow, she actually was working for us”. The rental car company and empire are truly blessed to hav… (Read Full Review)

Steve G. 6/27/2018
5 Star ReviewMaria Garcia

Thank you Maria Garcia from EmpireRAC. I needed a rental and the company arranged for everything seamlessly. Customer Service was excellent. The staff was profe… (Read Full Review)

Bill C. 6/26/2018
4 Star ReviewBeverley at the Penn. ave location in Brooklyn was very kind and courtious!!

Beverley at the Penn. ave location in Brooklyn was very kind and courtious!! The van I was givien in place of what I had asked for was bigger and better and for the same price as the cargo van I wanted. She made it happen quickly and painlessly. Th… (Read Full Review)

Stephen H. 6/20/2018
5 Star ReviewThanks a million

I want to thank Maria for helping us out so much. It was greatly appreciated. I will do business with this compan… (Read Full Review)

Iinda K. 8/16/2018
4 Star ReviewExcellent Service

Good Service – By Ke… (Read Full Review)

Keisha W. 8/14/2018
5 Star ReviewExcellence can Only Describe the Service!

Thank you Maria for handling our claim. We practically didn’t lift a finger in this entire process. From the time I got in contact with Maria, it was all smooth sailing! I just dropped off my car, had a loaner waiting for me to jump right into. Appro… (Read Full Review)

Danny C. 8/3/2018
5 Star ReviewMaria Garcia handled my account and did so beautifully!

Thanks for everything Maria Garcia! Great job handling my case! -… (Read Full Review)

Christina a A. 7/27/2018
5 Star ReviewRENT & REPAIR- TOP NOTCH SERVICE

From start to finish my experience w/ Empire and Hitch King was first rate. Quality people and quality workmanship . Maria G was thorough and diligent working with the insurance adjuster to get our claim processed fast, Keven’s friendly demeanor an… (Read Full Review)

C C. 7/25/2018
5 Star ReviewRenting from the Bruckner is the best spot!

Gloria Davila is amazing she was very warm and welcoming. I met with her before the day of pick up and everything she promised us happened. Gloria has great customer skills, pu… (Read Full Review)

Hector H. 7/22/2018
5 Star ReviewSuper Easy

I rented from them to take a trip to Chicago. The process of renting the van was nice and easy and was able to pay in cash too. When getting the van it was in a clean condition and it fitted all the passenger that I had to take around. I would recomm… (Read Full Review)

derek k. 7/19/2018
5 Star ReviewAmazing customer service!

My roommate and I had a great experience with Empire Rent a Center. The rental was simple and straightforward, and the staff was incredibly courteous and helpful. Specifically, we were extremely thankful to Beverly (Pennsylvania Ave location), who no… (Read Full Review)

Hyung Jun K. 7/19/2018
5 Star ReviewExcellent service n Beautiful staff. I enjoy my trip yesterday.

I had a rental wt Empire from the Fordham Rd n all I could say is I will keep them for future rentals. Miriam n her staff service me as soon as I step in the office, I am very pleased…. (Read Full Review)

Marisol V. 7/11/2018
5 Star ReviewTotally A Great Experience

Had the pleasure of deal with the Branch Manager, Gloria D. She was pleasant and very attentive to my husband and my needs . She was a blessing. Kudos Gloria for being the go to person who was helpf… (Read Full Review)

Robert and Cassandra S. 7/2/2018
5 Star ReviewEXCELLENT!!!

Maria G was the BEST!!! My insurance company wouldn’t return my phone calls when I needed a supplement to the repairs and Maria made it happen. She did a great job dealing with them and getting th… (Read Full Review)

Matt Z. 6/28/2018