Scam alert: We do not require prepaid gift cards as a mandatory form of payment.
Learn more

Customer Reviews

Empire Rent A CarEmpire Rent A Car
4.5 Stars - Based on 12 User Reviews
Evolve Property InspectionsEmpire Rent A Car
4.6 Stars - Based on 110 User Reviews
Miosotis H.Miosotis H.

2nd time renting from here and super happy once again. Due to GLORIA!! and her AMAZING CUSTOMER SERVICE this is the only rental place you should come to for... Read More

Catherine LeonCatherine Leon

Great customer service. My encounter with the company through its employee, Beverly was excellent. She made everything so seamless. Thanks!!

Read More
Kevin A. V.Kevin A. V.

This place is the tops. In spite of my late reservation, Empire Rent a Car had just the vehicle I needed. The service was prompt and professional, and the van was in top condition -- I didn't want to give it back! The price I paid at Empire was significantly less than what I would have paid to the competition for a lesser experience, and so there is little debate as to which car/truck/van rental service in northern Queens has the most to offer. Five stars.

Read More

We had an awesome experience renting the luxury 15 passenger Sprinter from Empire rent a car. The service was absolutely incredible. What a lovely team!
The van drove great, almost brand new!

Read More
Arnon K.Arnon K.

Phenomenal customer service. Great vehicle. All-around excellent experience. Patty Gloria and Waldo were all extremely nice and helpful in helping me... Read More

Jeff CohenJeff Cohen

I have been a customer of Empire for 16 years, both for corporate use as well as personal use. If superior customer service, high quality vehicles, with very reasonable pricing is what you are looking for, look no further. This is a family run business, where the owner and management, treats EVERYONE as if they really are family. Empire always picks up the phone, and you always will speak with a human. No automation with the hope of everything working out. They are the best of the best, and I highly recommend them for any corporate events, or if anything is needed for personal use as well.

Read More
Ada ElukemeAda Elukeme

I had a very pleasant experience with renting a car from Ray. He is a very dedicated and takes pride in what he does which is making sure his clients are 100% satisfied. He even had time to answer my questions about NYC because I do not live in New York. I will recommend him a thousand times over.

Read More
Joy JosephineJoy Josephine

The best decision you'll ever make financially is investing with MRS ELIZABETH BAYS . I was scammed twice and I didn't want to have anything to do with trading until I met her and she changed my mind, I have made profits from the first and second stage and I'm currently expecting $15000 from the third stage, I'm greatful ma'am for your good work, you can reach her via.
Email: [email protected]
whatsApp number: +1(209)896-9431

Read More
Eli Rivky ShifrinEli Rivky Shifrin

Awesome deal on Van and Awesome People to work with!

Read More
Dre OliverasDre Oliveras

First time using this rental service and it was a good experience, fast service, friendly customer service and staff and easy to book and rent. I will highly recommend for large group interested in a road trip.

Read More
Kev TrzaskaKev Trzaska

Outstanding service to the max, always accommodating with reasonable rental rates.

Read More
Mike FMike F

I have rented several vehicles from Gloria D. She's the best. Rented from other locations before and regretted dealing with them. When I rent a vehicle from Gloria,I don't have any issues. Thank you so much.

Read More
Noelia Zabala RodriguezNoelia Zabala Rodriguez

This is my 5th time renting with Empire. It's quick, easy and convenient. The cars are awesome and customer service is even better. Thank you Marian from the Fordham and Arthur Ave rental office for always having a smile when I walk through the doors and remembering my name. I'm really looking forward for my next rental.

Read More
Kayla SchwartzKayla Schwartz

My husband and I have rented cargo vans from Empire two times - to take our son to and from college (he has a lot of stuff.) Empire was the only place I could find that had a cargo van with seats for the three of us. They also offered the best price I could find in the NYC area for a cargo van, regardless of the number of seats. This time around I learned when I called to reserve the same van, that Empire was no longer renting out cargo vans with more than two seats. I was assured the first two times I called to check up on availability (I was told to check back) that all the other vans were out on long-term rentals because of the increase in delivery services due to Covid. The most amazing Empire employee, Marlene, worked with me to find a solution. What a life-saver! She was somehow able to secure us a somewhat smaller van that would accommodate three passengers and a lot of stuff. I highly recommend Empire for their customer-centric approach and their pricing. Thank you Empire, and thank you Marlene!

Read More
Keith R.Keith R.

Great service as they pick you up at the airport and take
you right to get your car promptly. Read More


Only reason for why i given this company a five star cuz of a manager at gunhill rd & allerton ave that not only polite, know how to greet people, break down details but he's a one man army machine where if it's ever busy he still make you feel that ur time n business is much appreciated . So the company in general got some decent prices but that fifth star belongs to manager Ray. I recommend the company in general but of the manager at that site in the Bronx i advise you to experience the service first hand.

Read More
Yorkin Q.Yorkin Q.

Great place to rent a car lovely price ,good service nice and comfortable vehicles I would definitely go back
Thank you
Yorkin Quezada Read More

I ClaudiusI Claudius

Great vehicle. Great rate.GREAT TRANSACTION START TO FINISH!! especially the gentleman at the counter. Great service skills. Would definitely rent from Empire Rent a Car again. Thanks! Best auto rental service I have ever had. Keep up the great work!

Read More
Tamara MillerTamara Miller

Excellent customer service. Gloria was very efficient and knowledgeable. The vans were in great shape ( we rented two 15 passenger vans) The guy who picked us up from our hotel was very helpful also. All in all, we had a great transaction with no difficulties. The staff were helpful and we got a good price compared to other rental companies in the area. I would definitely rent from Empire again if in the area.

Read More
Walder MoralesWalder Morales

Their rentals are great deals and fair. Rentals are nice and clean before you go on the road. Give great advice on vehicles before you take them to avoid any accidents. If you ever need a rental this is the company to come to. ⭐️⭐️⭐️⭐️⭐️

Read More

I was in need of a passenger van and this was the only place i was able to find it. Awesome service and me and my family came back from our ... Read Full Review

Griselda J. 5/24/2023
First time using Empire

Was looking for a specific car , branch manager Gloria made it happen even though it was a last min request . I would definitely using Empire R... Read Full Review

NiRmalla R. 5/21/2023
Great people. Always courteous.

Always have great experience renting from ERC. Thank you Beverly for all y... Read Full Review

MF S. 4/7/2023
Beverly is the best !

Had to rent a refer van on short notice for the holiday season which is not always the easiest, Beverly helped me from start to fininish made it super simple and got an amazing low mileage van with no issues!! Very satisfied with her customer service... Read Full Review

John V. 12/27/2022
Great service and great sprinter

Beverly was a pleasure and made sure everything was perfect. I can’t wait to work with ... Read Full Review

Kojo M. 11/19/2022
Great Experience

Extremely convenient, no issues at all! - B... Read Full Review

Madison C. 11/17/2022
Translate »
Home / Customer Reviews