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306 customer reviews
Average rating:5
5 Star ReviewChris L is customer service to the Max

I recently drove from St. Louis, Missouri to College Point, New York with a Budget truck that I rented. Upon drop off I had the distinct pleasure of meeting Chris. He was professional and very polite. He also located an item I had forgotten in the ca… (Read Full Review)

Constantine M. 6/21/2017
5 Star ReviewGreat Service

These guys were great! Helped me and my family out of a jam! Our car had a flat and we needed to rent one fast. The car was incredibly clean and service was fast and wonderful! We wil… (Read Full Review)

Cilnt Z. 6/19/2017
5 Star ReviewBest of the best

Can’t say enough about the staff at empire. Hooked me up with my van in a pinch. Will use them again.bhi… (Read Full Review)

Peter M. 6/17/2017
5 Star ReviewGreat service. Highly recommend.

This was our second time renting from the Pennsylvania ave location. Beverly’s customer service skills are awesome. We admired her professionalism, calmness and courtesy under pressure. Our overall experience was very pleasant and we would definitely… (Read Full Review)

Shawn G. 6/8/2017
5 Star ReviewWhy go anywhere else!

The best experience I ever had renting a vehicle. I needed 2-12 passenger vans for a Girl Scout trip. Gave us upgrades and did it all with a smile. Going back this month for another rental. T… (Read Full Review)

Kathy D. 6/6/2017
4 Star ReviewI will go back there again to rent another car

My experience was very pleasing, there was a little wait but that’s only because there is one attendant & she still let me know I was important to here while helping someone else… what impressed me the most is… (Read Full Review)

Key C. 6/3/2017
5 Star ReviewCourtesy, reliable & affordable

Ian. Mike. Walder Patti and staff were a delight to work with clean reliable vehicles Looking forward to renting from them again and recommended them to Family and friends….@189_03 N… (Read Full Review)

Yvette J. 6/1/2017
5 Star ReviewVan 15 passengers.

I picked up a van for 15 passengers for the labor day weekend to go to Detroit for a soccer tournament. Miriam the at the 600 Fortham Rd was so welcoming and fantastic getting in and out with the paper work and everything else. I would definitely re… (Read Full Review)

Elton M. 5/30/2017
5 Star ReviewFriendly and Efficient

I made the reservations over the phone with Ian and he was fast and very knowledgeable about the exact car I needed for my daughter’s graduation trip. He sent me a confirmation email which gave me a piece of mind. On the day I picked up the car, Patt… (Read Full Review)

Jen G. 5/28/2017
4 Star ReviewGreat service

Great service – By Ky… (Read Full Review)

Kyesha J. 5/27/2017
5 Star ReviewVery good experience

I recommend – By J… (Read Full Review)

Juan C. 5/26/2017
4 Star ReviewGreat experience

The service was great, very professional and polite. Reasonable prices. Overall great e… (Read Full Review)

Jose D. 5/26/2017
5 Star ReviewImpeccable service

I have rented from this company for a while, but I have to say that Ms. Beverly, (Brooklyn staff member) in addition to the reasonable prices are the reasons why I continue to be a customer. Ms. Beverly is professional, courteous and friendly. She … (Read Full Review)

Carleta J. 5/24/2017
5 Star ReviewVery pleased

When we needed a mini van for a family vacation we found Empire had the most reasonable prices. The service was friendly and professional. We were very pleased w… (Read Full Review)

Stefani R. 5/21/2017
5 Star ReviewBest place to rent

I had the best rental experience here And will rent from here from now on. Every thing went smoothly from pickup… (Read Full Review)

Vincent M. 5/14/2017
5 Star ReviewGreat experience

Rented two cars from this location, very great customer service from… (Read Full Review)

S N. 5/13/2017
5 Star ReviewEverything was as advertized.

Vehicle was ready when requested and operated without problems. Good experience, I would rent from … (Read Full Review)

George P. 5/12/2017
5 Star ReviewFordham Location !!! Arturo and Miriam are awesome

Second time renting a vehicle from Miriam and arturo at empire on fordham rd. Superb customer service, very helpful and just an all around great experience. Highly recommended over all the… (Read Full Review)

Frank S. 5/10/2017
5 Star ReviewExcellent job

My car was hit by a truck and they fix the car on less that a week. I recommend 100% thi… (Read Full Review)

Eri R. 5/8/2017
5 Star ReviewAwesome customer service

After being delayed 7 hours for a family trip because the rental with another company fell through I came across Empire Rent A Car. Gloria & Patty saved my life. They were about to close and they waited for me to come pick up the rental. … (Read Full Review)

Adeisha H. 5/8/2017
5 Star ReviewOverall awesome

I rented a 15 passenger van from Empire Rent A Car located at 600 E. Fordham Road , Miriam was very helpful with information regarding the van that I needed great customer service is really happy with her service I recommend any one to go and mee… (Read Full Review)

Andres F. 5/8/2017
5 Star ReviewGo with Empire…

I rented a 15 passenger van from Empire for my Aunt’s 85th Birthday Celebration and couldn’t be more thrilled. Patty, Beverly, and the entire staff couldn’t be more professional, accommodating, and courteous. I can’t wait to have the opportun… (Read Full Review)

Henry H. 5/5/2017
5 Star ReviewExcellent Customer Service

I knew it was going to be a great experience from the moment i entered the office and Beverly said welcome. After the rental agreement was signed the she assured me that i will be getting a great reliable car, Thanks Beverly your correct and I sh… (Read Full Review)

Handel E. 5/3/2017
5 Star ReviewSuper Staff at Pennsylvania Avenue Location

Our first rental experience with Empire was better than anticipated. From the time we phoned in to ask some questions to going to ENY office pick up the car and returning it, the service was excellent. All the people I spoke to were brilliant, frie… (Read Full Review)

Stephen F. 5/2/2017
5 Star ReviewBeverly at Brooklyn Empire RAC is a hero

I had to move this weekend and rented a cargo van from Empire RAC. Moving is always a very stressful time but Beverly made this part the easiest and nicest part of the experience. The car was new, clean and ran great for the entire trip. The lot a… (Read Full Review)

nicholas r. 4/30/2017
5 Star Reviewperfect experience better then expected great service will be back soon

Linda in the office was great from the moment i called in for pricing and reservations she was very helpful with information regarding the van as well as availability and gave me a good price with my challenge of not being able to be at the rental of… (Read Full Review)

sam k. 4/28/2017
5 Star Reviewvan rental

i would like to thanks Beverly for her lovely service … (Read Full Review)

monique b. 4/27/2017