Customer Reviews

My family needed a first time rental. When I first call Maria help me over the phone she explain everything i needed to know. I got a reminded by Miriam in the fordham rd location. The moment i got there friendly and helpful. Thank you empire for my family first car rental experience and for all your did for us!

Excellent customer service. Gloria was very efficient and knowledgeable. The vans were in great shape ( we rented two 15 passenger vans) The guy who picked us up from our hotel was very helpful also. All in all, we had a great transaction with no difficulties. The staff were helpful and we got a good price compared to other rental companies in the area. I would definitely rent from Empire again if in the area.

Rented this vehicle for my daughter’s birthday party. Awesome customer service and very friendly at the College Point location on 131st street in Queens. Clean and efficient. Everything went smooth. This will be my only go to rental company for all my vehicles. I will definitely recommend to my friends and family.

I Want to take The Time To Thank Empire R.A.C Because of Their Quality, Instant Rapid Service. The Owner Attended Us with Great Atmosphere Great energy. Makes you feel welcomed As Soon As He Speaks w you. After Rental Purchase from Owner; The Car Rental Representative, The Young Man, Who Attended Us Was Super helpful And had great Knowledge of vehicle & Service. Well Spoken & Informative. I see Him Possibly with His Own Rental Service One Day Def. My family Trip Was Awesome, because the car was awesome! Comfortable. Sweet Drive! Highly Recommend! Will use the service again. Thanks Guys! #Bronx #Empire #RAC

Great place to work and rent cars I keep the cause exceptionally clean and disinfected I I take pride in what I do come on down and check us out 602 East Fordham Road in the Bronx ask for Miriam or Miguel I'll be the one getting your vehicle ready don't be shy come on down I'll see you soon

Excellent Experience. We rented a 12 passenger Mercedes Sprinter and had a last minute request change the pickup location. Van was ready at requested pick up time and new location. The diesel engine got an amazing 24 MPG saving us a TON of money as we drove from NYC to Vermont and back again.

Also had the privilege of meeting Ian, the Manager and he added to the positive experience... Their customer service was excellent and I can not think of a single complaint.

Will definitely use Empire on our next trip to the Big Apple.

First I would like to thank Empire for their professional service and immediate attention. I was in a last minute desperate situation late one evening… I needed to rent a minivan by early next morning… I contacted the Empire located at Fordham Road and spoke the Ms. Miriam… She answered my questions patiently and assured me that I will have a minivan available early in the morning… The following morning, I arrived early and Ms. Miriam was professional and took care of my needs immediately…
The Vehicle I rented was in beautiful shape and clean… I met all my needs above and beyond… After my rental time ended, I returned the vehicle and Ms. Miriam was polite and attentive…
It was an overall great experience and service, therefore, if I ever need to rent a vehicle again, I would definitely utilize Empire Car Rental and recommend it to friends and family…

Thank you for your service Empire Rental and Thank you Ms. Miriam for your professionalism…

Sincerely
Fernando M.

These people are amazing. I have never felt more comfortable at a car rental. George was great and Gloria my goodness this woman is god sent.
My son was missing, this woman was so attentive Gloria I can’t thank you enough
There were 2 other gentlemen there that were very nice and professional
Gloria continue to be your amazing self
Thank you
You have a friend in me for life

I love the service. Honestly the only place me and my family go to when we need a van

Mr. Morales was super helpful.. Great clean vans.. Highly recommended..

If I could give 10 stars I would! Every aspect from booking to returning the vehicle was easy and effortless. Every person we dealt with was incredible. Maria C. helped me book out van for Orlando from my first phone to the day of pick up. Keven was an absolute pleasure to talk to and deal with and Morales was such a gentleman and extremely knowledgeable. He helped us with all our questions regarding the van and couldn’t be more professional. We will ABSOLUTELY be using Empire RAC for all our future family vacations! Book them! Ps- I loved the fact that you deal directly with them when you call the phone number! Thank you again Empire!

I had a great experience! The workers at the LIC location the day before Thanksgiving were cheery and kind, despite the chaos. One of them even was supposed to have had the day off and was still upbeat and happy to help. It was really nice. The car was clean and sufficient - nothing fancy, but good rates a solid little car that could get me to and from Massachusetts was all I needed. They were also super helpful when I couldn't get my car back on time - the owners actually answered the phone and helped me out. Will definitely rent from them again!