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412 customer reviews
Average rating:5
5 Star ReviewEcellent Service

I take my hats off to Beverly! Her customer service skills are beyond exceptional. Beverly made sure I got the vehicle that I needed for my birthday weekend. From the time I walked in the door until the time I drove off the lot with my 15 passenger … (Read Full Review)

Lian R. 10/15/2019
5 Star ReviewExcellent Service at Pennsylvania Ave location.

Beverly was super helpful and I had an excellent experience renting from… (Read Full Review)

R H. 10/14/2019
5 Star Reviewamazing if not perfect

amazing if not perfect – B… (Read Full Review)

Joe B. 10/10/2019
5 Star ReviewEXCELLENT SERVICE AT PENNSYLVANIA AVE IN BROOKLYN NY

I was at my wits end when i remembered my daughter had rented from Pennsylvannia Avenue. I did not know the name but i remembered the location and headed straight for it and called the # to verify. It was Empire and im happy that i found them. I w… (Read Full Review)

Cheryl S. 10/5/2019
5 Star ReviewEmpire Location in Brooklyn on Pennsylvania-Beverly is best

I rent cars often for business and will return to this location always for future rentals? Why? Beverly was awesome! She was helpful, informative, so friendly, very efficient and fast!! Totally recommend this location for all who want trustworthy, r… (Read Full Review)

Mary A. 10/5/2019
5 Star ReviewExperience renting last minute for grandma’s funeral

I’d like thank Empire Rent A Car on Pennsylvania Avenue for helping my family in our time of need. The customer service was great and the most up-to-date technology in the rental was perfect – especially for all of the children! I’d recommend you… (Read Full Review)

Jakima R. 10/4/2019
5 Star ReviewGreat Service

Mr Morales is a example of great customer service. He was very professional and helpful and even washed the sprinter I rented 2 times just… (Read Full Review)

Jason I. 10/1/2019
5 Star ReviewExcellent service

Ms Beverly provided me with with great service I would Come again and also recommend customers to this e… (Read Full Review)

David W. 9/23/2019
5 Star ReviewExcellent Service

I have rented many times from this company and I have never had an issue. BEVERLEY at the Pennsylvania Ave location here in Brooklyn was WONDERFUL, UNDERSTAND and ACCOMDATIVE. I highly recommend this company to meet your travel needs. W. Christie… (Read Full Review)

Warren C. 9/2/2019
5 Star ReviewTHE BEST CUSTOMER SERVICE EVER

The best place to rent cars. 10 stars they were super duper nice. Maria OMG AMAZING CUSTOMER SERVICE… She is the most understanding caring person to help me through everything. She knows her stuff. Because of her I decided to rent from Empire. If M… (Read Full Review)

Athena F. 8/19/2019
5 Star ReviewEmpire Rent A Car is the "Go To" place for all types of vehicle rental needs!

Beverly, at the Pennsylvania Avenue Brooklyn, NY location is the best!!! She is very knowledgeable, patient, pleasant, and polite. She verifies all information and explains the contract details to ensure that customers are aware of their responsibili… (Read Full Review)

Le T. 8/11/2019
4 Star ReviewMy First Family Rental

My family first car rental. The moment I call Maria explain everything to me and was very helpful. Miriam was very nice and made us feel comfortable. Thank you Empire for making our rental experienc… (Read Full Review)

Vanessa M. 8/7/2019
4 Star ReviewExcellent service – policies could use improvment

The customer service from Empire was very nice and courteous. Specifically, Beverly, was very professional and very pleasant. The company policies could use some work. They had to a background check on my license because I got a new one within 3 year… (Read Full Review)

Ryan J. 8/5/2019
5 Star ReviewOutstanding @ Brooklyn Location

I first would like to thank Empire Rent A Car for hiring such pleasent and helpful company representatives. Linda and Beverly are very patient, friendly, and sincerely work to make you feel comfortable, get the best service, and are quickly process… (Read Full Review)

Le T. 8/1/2019
5 Star ReviewExcellent Service

I recently was in search of renting a cargo van. I happened to stop at the Empire Rent A Car on Bruckner Blvd., Bronx. The store Manager, Gloria D., attended me. She was so friendly and thoroughly explained all my best options. She gave me the ass… (Read Full Review)

Norma D. 6/19/2019
5 Star ReviewExcellent interaction.

I was pleasantly surprised by the total professionalism of Beverly. Where as past experiences in regards to renting a vehicle were not the best, she is totally someone that you want around when it comes to representing your business and your brand. … (Read Full Review)

Patrick T. 6/18/2019
5 Star ReviewBeverly @ the BK. Location

👍 to BEVERLEY for always providing great customer service to me and i’m sure to many others. She once went hunting for a car for me after i had made last minute reservations. And every car looked booked. Thank you, BEVERLY for going above and bey… (Read Full Review)

Lorenzo L. 6/17/2019