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468 customer reviews
Average rating:5
5 Star ReviewGreat Service

Ray was such a great representative when it came to helping me rent out a car for a month. His professionalism is impeccable. I will definitely be… (Read Full Review)

Tarsha J. 10/20/2020
5 Star ReviewTruck Rental

I need a last minute truck rental and Empire RAC saved the day. I went to the E Gun Hill Road location in the Bronx. Ray helped me out. He was extremely personable, thorough with the details and instructions, and spoke fluent Spanish which was awesom… (Read Full Review)

Miguel M. 10/18/2020
4 Star ReviewAbout service

I have great experience with representative CONNEY! She is great professional person+ very polite, her conversation and attention to me was unusual high! I glad she take my phone call!! Thank you very… (Read Full Review)

Dmitry K. 10/16/2020
5 Star ReviewExcellent customer service and GREAT atmosphere

I rented at theGun hill Road location And RAY was above and beyond from the check out to the customer service inside instructions were clear and concise he was great I wouldn’t go anywhere else this is my spot even the reservation was smooth I woul… (Read Full Review)

Michael E. 10/13/2020
5 Star ReviewRented Car last minute

I rented a car from Ray at 1667 Gunhill RD. He was very helpful and understanding. He also took the time to make sure everything was okay before we left. Let us keep the car for more than we needed to with no problems. I will highly recommend this es… (Read Full Review)

Walette L. 10/12/2020
5 Star ReviewSuch a great experience

I’ve rented from empire a few times now and every time I’ve rented there has been such a wonderful warmth experience, all the employees are so friendly and makes you comfortable but that Mr. Ray he’s super funny and has a beautiful heart, I wou… (Read Full Review)

Nyema L. 10/12/2020
5 Star ReviewUpdate from my first experience…

My update with empire rental in the Bronx, after my first experience which was months ago now. I am still one of there most loyal customers. Service here has continue to be the best time after time. Yes, sure at times you may here of someone finding … (Read Full Review)

Monique A. 10/10/2020
5 Star Reviewservice and overall experience was excellent

I recently rented a car from empire in the bronx location and I couldnt be more pleased with my experience. Ray and James were extremely helpful and made sure I had everything i needed during the time I needed the rental. Overall a great experience … (Read Full Review)

Kelly C. 10/1/2020
5 Star ReviewThe service here is top notch, I wouldn’t go anywhere else.

Ray is the most professional sales person I’ve ever met in my life. This company on gun hill is so welcoming and warming, I’d advise everyone to come … (Read Full Review)

Shaquona S. 10/1/2020
5 Star ReviewGreat Personnel

The attention and the service well done! Ms. Beverly such a wonderful customer se… (Read Full Review)

Geysha P. 9/30/2020
5 Star ReviewExceptional Service

The Location Manager @the Brooklyn Branch was excellent in the service that she gives. All questions were answered in a professional manner. I could… (Read Full Review)

Brian D. 9/29/2020
5 Star ReviewExceptional customer service

This is a continuation of my last review with regards to my deposit. I received my full deposit today with out any problems. I will definitely use Empire to rent my cars when in need as long as the service is as good as Rays from the Gunhill Rd offic… (Read Full Review)

Laneisha T. 9/29/2020
5 Star ReviewConitinue Immaculate Friendly Service

As we move through the current pandemic situation we look to businesses and services that cater to our safety as well as bring a lively and welcoming environment in servicing it’s customers. Empire car rental located at Gun Hill and Allerton in the… (Read Full Review)

Steve C. 9/27/2020
4 Star ReviewVery courteous/ Best customer service

The best rental car service by far!! Ray at the Gun Hill Rd location was very courteous and professional. I will definitely refer potential customers and also u… (Read Full Review)

Laneisha T. 9/27/2020
5 Star ReviewExcellent Costumer Service!!

One of the best places In NYC for all your car rental needs. Maria Garcia at reservations was amazing. Professional, courteous and pleasant to interact with. She answered all my questions and applied all promotions to get me the best rate. Outstandi… (Read Full Review)

Yuriy S. 9/18/2020
5 Star ReviewExcellent!!!!!!

The service was excellent at Co-op City location, Customer services by Ray and Jonathan was superb, in times of pandemic, they made me feel motivated that the trip to see family was worthwhile, the car was comfortable, the … (Read Full Review)

Anibal G. 9/17/2020
5 Star Reviewservice and overall experience was excellent

I recently rented a car from empire in the bronx location and I couldnt be more pleased with my experience. Ray and James were extremely helpful and made sure I had everything i needed during the time I needed the rental. Overall a great experience … (Read Full Review)

Kelly C. 10/1/2020
5 Star ReviewThe service here is top notch, I wouldn’t go anywhere else.

Ray is the most professional sales person I’ve ever met in my life. This company on gun hill is so welcoming and warming, I’d advise everyone to come … (Read Full Review)

Shaquona S. 10/1/2020
5 Star ReviewGreat Personnel

The attention and the service well done! Ms. Beverly such a wonderful customer se… (Read Full Review)

Geysha P. 9/30/2020
5 Star ReviewExceptional Service

The Location Manager @the Brooklyn Branch was excellent in the service that she gives. All questions were answered in a professional manner. I could… (Read Full Review)

Brian D. 9/29/2020
5 Star ReviewExceptional customer service

This is a continuation of my last review with regards to my deposit. I received my full deposit today with out any problems. I will definitely use Empire to rent my cars when in need as long as the service is as good as Rays from the Gunhill Rd offic… (Read Full Review)

Laneisha T. 9/29/2020