Customer Reviews

Empire Rent A CarEmpire Rent A Car
4.5 Stars - Based on 1033 User Reviews
Christopher AnthonyChristopher Anthony

Excellent car rental. Service was fantastic and the staff was very friendly and very helpful. If I ever need another car rental I'll be sure to use this business again!

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Eli Rivky ShifrinEli Rivky Shifrin

Awesome deal on Van and Awesome People to work with!

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Dre OliverasDre Oliveras

First time using this rental service and it was a good experience, fast service, friendly customer service and staff and easy to book and rent. I will highly recommend for large group interested in a road trip.

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Anthony MianoAnthony Miano

Empire Rent a Car in College Point, NY, managed by Chris, is great! I've rented from Chris several times and he is very helpful, personable, provides good service, and always has a truck ready when requested. A shout out to Matteo as well - Saluti Matteo! Chris and Matteo are a great team!

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Angel CarbajalAngel Carbajal
Victor TrejoVictor Trejo

We rented 16ft Penske box truck from here. The online booking process was easy and straightforward. Debby the associate that assisted us on-site was extremely friendly and helpful. Would highly recommend.

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I ClaudiusI Claudius

Great vehicle. Great rate.GREAT TRANSACTION START TO FINISH!! especially the gentleman at the counter. Great service skills. Would definitely rent from Empire Rent a Car again. Thanks! Best auto rental service I have ever had. Keep up the great work!

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Jialing LiJialing Li

The company I work for always relies on Empire Rent A Car for our vehicle rentals. Manager Chris consistently provides prompt responses and is always patient in addressing my questions. He ensures that each vehicle is clean, well-prepared, and ready for on-time pickup as requested. Chris offers excellent support throughout the entire rental process, both before and after pickup. Working with Chris and Empire Rent A Car has been a fantastic experience, and I highly recommend their service.

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Noelia Zabala RodriguezNoelia Zabala Rodriguez

This is my 5th time renting with Empire. It's quick, easy and convenient. The cars are awesome and customer service is even better. Thank you Marian from the Fordham and Arthur Ave rental office for always having a smile when I walk through the doors and remembering my name. I'm really looking forward for my next rental.

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JasmineJasmine

Only reason for why i given this company a five star cuz of a manager at gunhill rd & allerton ave that not only polite, know how to greet people, break down details but he's a one man army machine where if it's ever busy he still make you feel that ur time n business is much appreciated . So the company in general got some decent prices but that fifth star belongs to manager Ray. I recommend the company in general but of the manager at that site in the Bronx i advise you to experience the service first hand.

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Tamara MillerTamara Miller

Excellent customer service. Gloria was very efficient and knowledgeable. The vans were in great shape ( we rented two 15 passenger vans) The guy who picked us up from our hotel was very helpful also. All in all, we had a great transaction with no difficulties. The staff were helpful and we got a good price compared to other rental companies in the area. I would definitely rent from Empire again if in the area.

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JOANNE GAZZALJOANNE GAZZAL

I rented a car from this company last week and the experience was wonderful. As a small business owner and as someone who grew up in a family business, I understand that "bigger" does not necessarily mean "better". In their case, this statement certainly rings true. Because they are somewhat smaller and family owned, they treated me like an actual person as the customer service was probably the greatest I've ever received, especially in the car industry. Also, I put a deposit down on the vehicle before renting. The representative quoted me 1000 free miles, but listed 500 on the contract. It was indeed suppose to only be 500, but because she accidentally said 1000, they reimbursed me the correct amount without even blinking an eye. This company not only offers top notch customer service, they're also honest. With that said, all consumers should definitely be doing business with Empire Rent A Car. I'm from Long Island and would travel the extra miles now the next time I need a rental or the next time I'm going to purchase a vehicle because of the way I was treated and because they are trust worthy. Sincerely, Joanne Gazzal

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Rawley JamesRawley James

Excellent Experience. We rented a 12 passenger Mercedes Sprinter and had a last minute request change the pickup location. Van was ready at requested pick up time and new location. The diesel engine got an amazing 24 MPG saving us a TON of money as we drove from NYC to Vermont and back again.

Also had the privilege of meeting Ian, the Manager and he added to the positive experience... Their customer service was excellent and I can not think of a single complaint.

Will definitely use Empire on our next trip to the Big Apple.

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Jeff CohenJeff Cohen

I have been a customer of Empire for 16 years, both for corporate use as well as personal use. If superior customer service, high quality vehicles, with very reasonable pricing is what you are looking for, look no further. This is a family run business, where the owner and management, treats EVERYONE as if they really are family. Empire always picks up the phone, and you always will speak with a human. No automation with the hope of everything working out. They are the best of the best, and I highly recommend them for any corporate events, or if anything is needed for personal use as well.

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Dazmil PeacockDazmil Peacock

We were supposed to have a trailer from U-Haul in July that we requested for in May but they called us a day before we were supposed to leave to tell us that trailer was no longer available. so with a little bit of searching we found this place with the trailer was three times bigger than the one we were going to get from U-Haul and it was perfect.

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Maria HicianoMaria Hiciano

Last minute booking for a family of 6+. Empire came through with not only a family vehicle but the customer service was impecable. From the first and second call to Empire, Gloria provided me the best down to earth customer service experience and the process was quick and easy. It was my first time renting from Empire and it felt like I been a customer of their for years. I would definitely be renting again. Thank you, Gloria, and the rest of the team, Johnathan and Patrick.

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Walder MoralesWalder Morales

If you want to Rent a Car a Truck or Cargo Van this is the place to come! I’ve experience great customer service. Clean vehicles great guidance.

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Kevin SterlingKevin Sterling

Wilson was great to work with. The guys are all nice and helpful. The first time I rented there was a billing error that they immediately fixed. I really appreciated them taking accountability and resolving the issue quickly. When I had to move again, I came back and had a great experience. Really recommend these guys, honest business that treats their customers well.

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Cristina Ann CruzCristina Ann Cruz

Arrived early, professional and friendly,
Highly recommend. We rented the 15 passenger van for our daughter’s bridal shower.
Wilson was thorough with the explanation of policies; toll, gas etc.
He explained everything. Although we have our own insurance, we took empires insurance.
Walter ensured van was in tip/top shape.
In/out in out in less than 20.

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Mahmoud KhedrMahmoud Khedr

I rented a Budget truck from this location for our move, and it was such a relief to have Chris and his team’s support. Moving can be incredibly stressful, but Chris was so helpful, accommodating, and attentive—he really went above and beyond to make things easier. It’s rare to find this level of genuine customer care, and it made a big difference in our experience. I highly recommend renting here and will definitely be back. Thank you, Chris, for making a tough day smoother. Also want to thank Roy for being very kind and supportive as well. So grateful... :')

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Great service

Ray was a big help very respectful and a good person to talk to. Thanks for your s... Read Full Review

Vincent L. 1/7/2025
Excellent !

One the their represent came through last min ! Her name is Beverly ! Wonderful person she stood on the phone with me for 30+ mins figuring out how I can possible get 5 reefers ! She made it happened and thankful for that ! And the staff at the e... Read Full Review

Usman T. 11/4/2024
Your attention to detail and commitment to excellence are clearly reflected in your work

We have been using empire rent a car @ 1985 Bruckner Blvd. many times when we needed a 12 passenger van to take my family on weekends outing The website is very easy to use, email system is fast and on point. I will continue to use Empire for futu... Read Full Review

MIGUEL D. 10/18/2024
The best service around

I’ve rented from them several times and their customer service is great their prices are unbeatable. They really help you out and give you exactly what you need based on your needs. I highly recommend and would like to thank Edwin the gentleman who... Read Full Review

Danny S. 10/10/2024
Great experience!

Beverly was amazing -- so helpful and responded immediately to any question. The vehicle was clean and comfortable. Hig... Read Full Review

Nicole D. 10/8/2024
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