Customer Reviews

I had a very pleasant experience with renting a car from Ray. He is a very dedicated and takes pride in what he does which is making sure his clients are 100% satisfied. He even had time to answer my questions about NYC because I do not live in New York. I will recommend him a thousand times over.

The company I work for always relies on Empire Rent A Car for our vehicle rentals. Manager Chris consistently provides prompt responses and is always patient in addressing my questions. He ensures that each vehicle is clean, well-prepared, and ready for on-time pickup as requested. Chris offers excellent support throughout the entire rental process, both before and after pickup. Working with Chris and Empire Rent A Car has been a fantastic experience, and I highly recommend their service.

UPDATE! Manager called me and reduced the cleaning fee! THANK YOU for the quick response. I did NOT see the dirt they were talking about (it was dark...there were not a lot of lights) and I would have cleaned it! So updating this review to reflect this quick response. I've had a couple of upsell charges with different car rental places and it's always unique and refreshing to have someone actually respond and really want to resolve things. So, thank you Empire RAC!

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Original: It started off well. I reserved a 12-passenger van to drive 8 people (including myself) upstate for one day. Was quoted $406.94 for one day which included late pick up and drop off (additional $65). You get 150 miles and then its $0.39 per mile. Added insurance/collision and that was an additional $49.95 so my total should have been around $502.52 (additional 117 miles). BUT, they charged me $668.13! They charged me $150 for a cleaning fee instead of $25 (with that comes increased CC and tax fees). I returned the van CLEAN other than general foot traffic for one day (approx 7 hours total round trip in the van). That is excessive. I have rented vans, cars, etc. and I have always returned the car clean. Everyone carried out all trash and bottles and I inspected the van and wanted to make sure the other 7 passengers didn't accidentally leave personal items behind. No one had any large items as it was one day. It's unreasonable to rent a van for ONE day at almost $700 and be charged $150 cleaning fee for nothing. They even sent me photos after and there's no evidence of mess. They have you submit a CC authorization (via paper and photocopies of your DL, etc.) beforehand so they can just tack on whatever they want. Note: the Pennsylvania Ave location is in a poorly lit, industrial and sketchy part off the main drag and there is no one there. It's too bad b/c it's a local place versus a chain and the van and website res were decent.

Chris the manager was a pleasure to work with. He is the best person to deal with, he made everything so easy. I rented a 15 passenger XL it was super clean. I will definitely come back.

I had a great experience! The workers at the LIC location the day before Thanksgiving were cheery and kind, despite the chaos. One of them even was supposed to have had the day off and was still upbeat and happy to help. It was really nice. The car was clean and sufficient - nothing fancy, but good rates a solid little car that could get me to and from Massachusetts was all I needed. They were also super helpful when I couldn't get my car back on time - the owners actually answered the phone and helped me out. Will definitely rent from them again!

I called Empire Rent A Car to ask questions before booking and I was routed to Maria in the Claims Department and she was absolutely fantastic! I had a lot of questions about renting a Sprinter, and Maria took the time to thoroughly answer each one, making sure I understood all the details. Her patience and professionalism made the entire process smooth and stress-free. She really went the extra mile to ensure I felt confident about my rental. Thanks to her exceptional service, I walked away feeling great about my decision. If you're renting a Sprinter (or anything else!), I highly recommend reaching out to Maria — she’ll take excellent care of you!

I Want to take The Time To Thank Empire R.A.C Because of Their Quality, Instant Rapid Service. The Owner Attended Us with Great Atmosphere Great energy. Makes you feel welcomed As Soon As He Speaks w you. After Rental Purchase from Owner; The Car Rental Representative, The Young Man, Who Attended Us Was Super helpful And had great Knowledge of vehicle & Service. Well Spoken & Informative. I see Him Possibly with His Own Rental Service One Day Def. My family Trip Was Awesome, because the car was awesome! Comfortable. Sweet Drive! Highly Recommend! Will use the service again. Thanks Guys! #Bronx #Empire #RAC

I really enjoyed my first experience renting from Empire located in the Bronx 1667 Gun Hill Road... Ray the manager had a great personality, funny but straight forward. He really goes up and beyond to make sure your satisfied. Staff was also friendly and very professional.. I would recommend this place to rent from if you want to be in and out in a timely manner. Have a clean fresh stylish vehicle to sport with great pricing. Once again I had an excellent experience...

I recently had the pleasure of working with Gloria at Empire Rent A Car, and I am compelled to share my outstanding experience. Gloria's customer service was exemplary. She demonstrated remarkable patience, courtesy, and a genuine commitment to assisting me with my car rental needs. Her attention to detail and willingness to go above and beyond made a significant difference in my experience. Thanks to Gloria’s exceptional support, I am confident that this location will be my preferred choice for car rentals moving forward. Her professionalism and dedication are truly commendable.

Always a great experience and great communication renting from Empire RAC. Have rented multiple times from this location and have not had any troubles. Debby and team always take care of us!

My first time here i was greeted with open arms and the best woman. Beside my mother and wife. Gloria. Is the sweetest person. I want everyone to come here. To get your vehicle. I love this place i recommend everyone to pick up here. If I could give the all the star in the universe I would.

Staff was very accurate in helping me calculate the miles I needed for my trip because I have no idea what I'm doing most times. The vehicle was clean and in perfect working condition. My family was happy and comfortable the whole way to Niagara Falls and back.

Ray and Eugene make an awesome team. The van they gave my church was perfect. Our church rented a 12 passenger van for a special event. Their service was great. Ray explained everything in detail and makes the transition smooth. While ray was explaining Eugene was outside preparing our vehicle. Our church will go no where else. Empire is the perfect rental company. Even god knows

My church rented a luxury 15-passenger high top van last week from the Brooklyn location and the entire experience was with top notch professional customer service! Debbie was pleasant and very informative when explaining the $200 deposit hold and the additional $200 charged in case of tolls and speed/red light camera violations. The security deposit is returned upon return of the vehicle if there are no damages. The toll/camera $200 charge will be held for 30 days to allow time for any charges to appear. Credits will then go in effect if no tolls / violations occurred. Special thanks also goes to George, who was very helpful when I returned the van. It is such a pleasure dealing with exceptional customer service! I HIGHLY recommend this company and this convenient location near the Pennsylvania Ave Belt Parkway exit.

Excellent customer service. Gloria was very efficient and knowledgeable. The vans were in great shape ( we rented two 15 passenger vans) The guy who picked us up from our hotel was very helpful also. All in all, we had a great transaction with no difficulties. The staff were helpful and we got a good price compared to other rental companies in the area. I would definitely rent from Empire again if in the area.

Wilson was great to work with. The guys are all nice and helpful. The first time I rented there was a billing error that they immediately fixed. I really appreciated them taking accountability and resolving the issue quickly. When I had to move again, I came back and had a great experience. Really recommend these guys, honest business that treats their customers well.