Customer Reviews

Empire Rent A CarEmpire Rent A Car
3.6 Stars - Based on 153 User Reviews
Empire Rent A CarEmpire Rent A Car
4.4 Stars - Based on 875 User Reviews
Tamara MillerTamara Miller

Excellent customer service. Gloria was very efficient and knowledgeable. The vans were in great shape ( we rented two 15 passenger vans) The guy who picked us up from our hotel was very helpful also. All in all, we had a great transaction with no difficulties. The staff were helpful and we got a good price compared to other rental companies in the area. I would definitely rent from Empire again if in the area.

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WBMC RadioWBMC Radio

Spoken to Lisa yesterday and I couldn't believe how cheap the prices were especially for the 10-passenger Sprinter with the (4) Captain chairs. I used to be a loyal customer to another sprinter rental business until they changed their policy (that now you had to rent their sprinters for a minimum of 3 days for the summer.....they just lost a customer and Empire Rent A Car just gained a new loyal one).

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Crystal RiveraCrystal Rivera

I called last minute because my husband and I had an issue with another company canceling on us last min and they were so accommodating, Connie helped me and she was so sweet she got me a rental near house she helped me book last minute over the phone she was so nice to me and so patient. Very nice company can’t wait to pick up the car tomorrow thank you Empire!

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Kev TrzaskaKev Trzaska

Outstanding service to the max, always accommodating with reasonable rental rates.

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NYC SQUAD GAMINGNYC SQUAD GAMING

Gloria is the best she is very professional this company is great to rent cars and trucks prices are great too. Would highly recommend in the BRONX

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Amy K.Amy K.

Amazing customer service, I was swiped by a car and Chris was very understanding and kept my costs low on the damages. And I was in and out quickly. I had... Read More

Todd GreeneTodd Greene

You know what I'm doing right now? I'm waiting for Kevin, the manager, to drive in on his day off and help me unlock the car I just left, because I stupidly locked my wallet in the car.

First of all, who actually knows the name of the manager of the place you rented the car from?

Second of all, this is all happening after my wife already told me that she planned on giving them a great review. She spend all day on Friday trying to find a rental for the weekend. Everyone was telling her it would cost $500-$700 dollars. And none of them had baby seats. This place has a seat that they didn't even charge for, and Kevin helped my wife install it and buckle it. I was a bit nervous knowing my wife and two kids were going to a strange, new location. So to find out that Kevin was so nice to them, well that was music to my ears.

And to top it all off, the car was nearly brand new, had only 4,600 miles, and was impeccably clean.

Five-hundred stars!

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Steven SpostSteven Spost

What a fantastic experience! My wife and I returned our Penske rental truck and were greeted with friendliness and excitement by Morales then we met Keven who took care of checking us out and talking about the amazing food where he's from: Jamaica! So kind and cool. I definitely recommend this place!

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Danik AkDanik Ak

Really happy with this company. Good service. Especially Maria Crespo who was great! They have a client from me.

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Dre OliverasDre Oliveras

First time using this rental service and it was a good experience, fast service, friendly customer service and staff and easy to book and rent. I will highly recommend for large group interested in a road trip.

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Carmen SantiagoCarmen Santiago

Is the first time I rent at Empire and will not be the last.I had and emergency and went on Empire Rent A Car at East Fordham Road. As soon I explained to them Mr. Arturo and Ms. Miriam,worked to solve for me. They worked professionally and the quality of their service was excellent. I highly recommend that location.

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Seth RubinSeth Rubin

Been using Empire for years for both personal and business needs. Very reliable, great service and great prices. Highly recommend!

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Mia H.Mia H.

Beverly provided exceptional customer service. The sprinter was clean and drove smoothly. I highly recommend Empire for your rental needs. Read More

Chaz K.Chaz K.

What a great experience! Keven and Kevin and the best.

Rented a 15 person van to take to Metlife for the Jets. They told me the best roads to take and... Read More

Steven CoppolinoSteven Coppolino

Morales & Wilson are the best!! Got me in a box truck within mins of me arriving to the office! Trucks are in brand new condition and rates are super affordable!!! If you plan on moving or need a rental truck, highly recommend to come here!!!

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MIKEYMIKEY

Great place to work and rent cars I keep the cause exceptionally clean and disinfected I I take pride in what I do come on down and check us out 602 East Fordham Road in the Bronx ask for Miriam or Miguel I'll be the one getting your vehicle ready don't be shy come on down I'll see you soon

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Keith R.Keith R.

Great service as they pick you up at the airport and take
you right to get your car promptly. Read More

Roslyn R.Roslyn R.

If you're calling Empire, there's only one person to speak to & that's Gloria! She gets the job done with outstanding customer service! From start to... Read More

Nelly GodoyNelly Godoy

I want to thank Gloria, for going beyond the call of customer service. I made reservations with Budget for a truck rental. Budget never took the truck to the pick up location. When we called Budget there was no resolution. I happened to google truck rental and Empire rental - truck came up with Penske trucks availability for same day pickup. Gloria was fast and offered allot of valuable information and great pricing. Despite moving from the area I highly recommend her business and they also cater to customer who need car rentals which we will certainly take advantage of in the near future.

Thank you Gloria again for your help and excellent customer service.

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Nikki GibsonNikki Gibson

I've used this company twice. I love this car rental service because it is hard to rent a vehicle without a credit card, but Empire only requires a refundable deposit! Miriam provided very friendly customer service as well.

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The best car rental

Most convenient and easy car rental spot out there. ... Read Full Review

Paula V. 1/29/2024
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