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454 customer reviews
Average rating:5
5 Star ReviewExcellent Costumer Service!!

One of the best places In NYC for all your car rental needs. Maria Garcia at reservations was amazing. Professional, courteous and pleasant to interact with. She answered all my questions and applied all promotions to get me the best rate. Outstandi… (Read Full Review)

Yuriy S. 9/18/2020
5 Star ReviewExcellent!!!!!!

The service was excellent at Co-op City location, Customer services by Ray and Jonathan was superb, in times of pandemic, they made me feel motivated that the trip to see family was worthwhile, the car was comfortable, the … (Read Full Review)

Anibal G. 9/17/2020
5 Star ReviewEmpire rental

I normally rent my fat ya the gunhill road location from Ray. His customer service is fabulous he definitely thoroughly explains the entire rental contract so you are not confused. I will defini… (Read Full Review)

Diandra R. 9/9/2020
5 Star ReviewProfessionalism

I usually do not write reviews but my experience deserve notice. I want to applaud Manager Ray at the Gun Hill location for his excellent customer service. Rented a Van for a trip. On the day of, he called to confirmed pick-up, but I hate to say thi… (Read Full Review)

Edem S. 9/8/2020
5 Star ReviewMy opinion.. if it wasn't for manager Ray i think i wouldn't be interested in rental cars!

Only reason for why i given this company a five star cuz of a manager at gunhill rd & allerton ave that not only polite, know how to greet people, break down details but he’s a one man army machine where if it’s ever busy he still make you feel t… (Read Full Review)

Edwin S. 9/8/2020
4 Star ReviewMy service was grear.

My service at the Gunhill location with Ray and Jonnathan has been a wonderful experience. They are always willing to work with you even on short notice… (Read Full Review)

Dawn W. 9/6/2020
5 Star ReviewExemplary Customer Service

I had a wonderful experience with Empire Rental. The customer service provided to me by Beverly was truly Excellent and professional. I would recommend Empire car rental at 835 Pennsylvania Ave to anyone who is looking to rent a vehicle. When you go … (Read Full Review)

Jes R. 9/4/2020
5 Star ReviewEmpire car rental on gun hill road. Reliable

Ray is fantastic ! And he’s hilarious ! Ray do customer service skills impecca… (Read Full Review)

Raymond H. 9/3/2020
5 Star ReviewCynthia Hicks

I would like to say thank you Ray Bronx office empire Car rental they were very nice Ray was very professional and very Honest thank you so much Ray waiting for me to come pick up the truck thank you so much I almost blew my trip but you saved it … (Read Full Review)

Cynthia J. 9/1/2020
5 Star ReviewTo the staff in the Bronx

Thank you Mark for being very professional very honest And such a gentleman and you’re very funny thank y… (Read Full Review)

Cynthia J. 8/30/2020
5 Star ReviewGreat Customer Service

Staff was very efficient clear with everything needed. Great customer service i would definitely recommend to anyone if they are looking to rent out a vehicle plus i do see myself comi… (Read Full Review)

Juwan S. 8/26/2020
5 Star ReviewA great experience

My mother and I went to 1667 E gun hill road in the Bronx to rent a car the desk clerk ray was very helpful was polite respectful and while we waited for our vehicle he entertained us with funny stori… (Read Full Review)

Igna A. 8/23/2020
5 Star ReviewFunny guy ray

Ray cool guy always help me out on time to get a rental funny as $@!#% when your at the shop when taking reservations from o… (Read Full Review)

Daniel M. 8/17/2020
5 Star ReviewBest rental location for me living in east ny

my visit with empire is the best Beverly at the Pennsylvania location have very great customer service and ver… (Read Full Review)

gregory S. 8/7/2020
5 Star ReviewVery pleased with the service I got. Ray on gun hill road in the bronx location was more then helpful in every aspect.

Again I’m recommending the gun hill road. Empire office. Ray is very pleasant and professional at his job. I’m going back next time I need a rental. Thank you ray and empire … (Read Full Review)

Abdel B. 8/6/2020
5 Star ReviewThe very best for rentals

Had a cargo van delivered to us and picked up. I was very impressed by their dedication for getting things done correctly. We moved out of the city and really had to depend on Empire to get things right. And they did. Excellent service and very prof… (Read Full Review)

Gene O. 8/3/2020
5 Star ReviewMy first experience with Empire

My experience with Empire located at 1667 Bronx, NY was great. I will recommend this place and will certainly do business again. The staff was very professional and friendly. The manager Ray display excellent customer service. First impressions are a… (Read Full Review)

Monique A. 7/23/2020
5 Star ReviewGreat customer service

They handle your reservations and go over everything with you thoroughly. Plus will make you laugh, so you’ll have a great albei… (Read Full Review)

Vance R. 7/22/2020