To be perfectly honest .... there are hiccups with all businesses. But it the business team that is able to make quick and efficient adjustments that benefit the client and business - which is truly impressive. My church (four locations between Brook... Read Full Review
Deborah L. 6/9/2021Recently I was at a different rental car company having a difficult time trying to rent a car. I decided to take a chance and call Empire. Ray answered the phone and reassured me that he could help me with my situation. He provided me with a vehicle... Read Full Review
Kim N. 5/25/2021The service here was great! Gloria helped me get a last minute car with such ease. She was extremely helpful, very friendly and made me feel completely comfortable for my first time ever renting a car. The process was relatively quick and smooth. 10/... Read Full Review
Angel P. 5/17/2021Beverly is very good at her job she is very connected to her customers and is always in good s... Read Full Review
Bernice W. 4/18/2021The lady by the front desk, Beverley was A great help!!! I mean A grrrreeeeaaatt!! help. She stayed over time to help me out and helped me get the most of my 12 passenger Transit van experien... Read Full Review
moshe S. 3/16/2021Great Service area. Lobby super clean and maintain. Will definitely go ba... Read Full Review
Yelaine M. 2/18/2021MG at Empire Rent A Car is the most informed and pleasant customer service rep I’ve dealt with in a long time. In a pandemic with staff and resources cut, MG did her job resolutely and expeditiously in spite of the above circumstances, and provid... Read Full Review
Bob M. 2/9/2021Ray and James are awesome. Great customer service very funny and friendly and gets you on the road in no time. Very nice and clean cars... I recomm... Read Full Review
Crystal N. 11/14/2020Ray was a great help. Helped me get a truck that no other companies were offering and at a great price. I visited Ray at the Empire RAC on Gun Hil... Read Full Review
Antonio G. 11/12/2020James Rax was very friendly, provided good service... Read Full Review
Jose T. 11/9/2020It was a great experience! I got ripped of by enterprise car rental and these guys really saved the day last minute! Ray John and James where very helpful and I will most certainly be recommending them. As I will also continue to rent my cars from t... Read Full Review
Arisleyda L. 10/31/2020I have been renting cars for the past 10 years or more from Empire Car Rental on Gun Hill Road in the Bronx. The service is excellent. Both Ray and Jonathan are professional, pleasant, and entertaining. They make the whole experience of renting a car... Read Full Review
Sandra R. 10/28/2020Ray and John very helpful and explained all details of the rental. Car was very new clean and great overall. Thank you for your service. ... Read Full Review
Cynthia S. 10/26/2020