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Customer Reviews

Empire Rent A CarEmpire Rent A Car
4.5 Stars - Based on 992 User Reviews
Joe HunterJoe Hunter

Empire is absolutely the best car rental on the Tri state are. They always come through. There vans are always clean. They seem to give use their newest vans. Ray and Eugene work so well together. Well Ray is in the office explaining everything to us and telling jokes Eugene who plays the straight man is outside taking pictures of the van and getting it ready. The rental is made so easy and simple. Painless. I would advise everyone if you need a van rental. Come to empire. They have about 7 locations throughout the metropolitan area. New and clean vehicles. They are depending and reliable. They ladies in the main office always make sure our reservations are put in at the office we are picking up from. Rent at empire. You can't go work. Thank you Ray and Eugene and the empire family

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Jessica RiveraJessica Rivera

This is my second time renting a car from them. Gloria is wonderful! The first time I rented from them, I rented a large van for a group and the second time I needed a quick rental for the weekend. Both times Gloria assisted me and I received excellent customer service from her! This is definitely my go to rental spot.

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Kendra S. Henderson-FreemanKendra S. Henderson-Freeman

Special thanks to Empire of the Bronx for providing the rental of a 15-passenger van for my VanGo Transportation Services during the Total Force Athletics Youth Sports Outing to the Barclays Center. The van was comfortable and clean, and the attention to detail from the staff was outstanding. They truly live up to their name!

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Christine Van SiclenChristine Van Siclen

I’ve rented from Empire Car Rental multiple times and each time was great. Fast service getting you in your car and the people are pleasant and friendly. Morales checked the car out for me on my last rental and did a wonderful job. You are lucky if you get him and he is very friendly and pleasure to talk to. Makes the experience easy. I will definitely continue to rent from them and recommend them to anyone . Thank you Empire

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Todd GreeneTodd Greene

You know what I'm doing right now? I'm waiting for Kevin, the manager, to drive in on his day off and help me unlock the car I just left, because I stupidly locked my wallet in the car.

First of all, who actually knows the name of the manager of the place you rented the car from?

Second of all, this is all happening after my wife already told me that she planned on giving them a great review. She spend all day on Friday trying to find a rental for the weekend. Everyone was telling her it would cost $500-$700 dollars. And none of them had baby seats. This place has a seat that they didn't even charge for, and Kevin helped my wife install it and buckle it. I was a bit nervous knowing my wife and two kids were going to a strange, new location. So to find out that Kevin was so nice to them, well that was music to my ears.

And to top it all off, the car was nearly brand new, had only 4,600 miles, and was impeccably clean.

Five-hundred stars!

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Dre OliverasDre Oliveras

First time using this rental service and it was a good experience, fast service, friendly customer service and staff and easy to book and rent. I will highly recommend for large group interested in a road trip.

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Dazmil PeacockDazmil Peacock

We were supposed to have a trailer from U-Haul in July that we requested for in May but they called us a day before we were supposed to leave to tell us that trailer was no longer available. so with a little bit of searching we found this place with the trailer was three times bigger than the one we were going to get from U-Haul and it was perfect.

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Cynthia SweeneyCynthia Sweeney

My church rented a luxury 15-passenger high top van last week from the Brooklyn location and the entire experience was with top notch professional customer service! Debbie was pleasant and very informative when explaining the $200 deposit hold and the additional $200 charged in case of tolls and speed/red light camera violations. The security deposit is returned upon return of the vehicle if there are no damages. The toll/camera $200 charge will be held for 30 days to allow time for any charges to appear. Credits will then go in effect if no tolls / violations occurred. Special thanks also goes to George, who was very helpful when I returned the van. It is such a pleasure dealing with exceptional customer service! I HIGHLY recommend this company and this convenient location near the Pennsylvania Ave Belt Parkway exit.

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Seth RubinSeth Rubin

Been using Empire for years for both personal and business needs. Very reliable, great service and great prices. Highly recommend!

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Ayten UseinAyten Usein
minzhong hanminzhong han

Empire Rent A Car company has a very good service attitude. From the moment I called, Andrew Kim kept in touch with me, understood my needs, and helped me solve any difficult problems. I will use this company's trucks in the future and I will recommend it to my friends.

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Victor TrejoVictor Trejo

We rented 16ft Penske box truck from here. The online booking process was easy and straightforward. Debby the associate that assisted us on-site was extremely friendly and helpful. Would highly recommend.

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Coach-Ray CuadradoCoach-Ray Cuadrado

USA Boxing enjoys a great relationship and excellent service when we rent large vans to transport our team to a tournament.

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Ryan Q RazoriRyan Q Razori

Empire is my tried and true go-to for rental vehicles. Gloria is my speed dial contact in any emergency because she unfailingly comes through for our team, even in the wild world of truck rentals post-Covid. From having a backup plan for lost keys or finding a refrigerated truck when they exist nowhere else in NY, she always saves the day!

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berney maldonadoberney maldonado

I recently had the pleasure of working with Gloria at Empire Rent A Car, and I am compelled to share my outstanding experience. Gloria's customer service was exemplary. She demonstrated remarkable patience, courtesy, and a genuine commitment to assisting me with my car rental needs. Her attention to detail and willingness to go above and beyond made a significant difference in my experience. Thanks to Gloria’s exceptional support, I am confident that this location will be my preferred choice for car rentals moving forward. Her professionalism and dedication are truly commendable.

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I ClaudiusI Claudius

Great vehicle. Great rate.GREAT TRANSACTION START TO FINISH!! especially the gentleman at the counter. Great service skills. Would definitely rent from Empire Rent a Car again. Thanks! Best auto rental service I have ever had. Keep up the great work!

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Maria HicianoMaria Hiciano

Last minute booking for a family of 6+. Empire came through with not only a family vehicle but the customer service was impecable. From the first and second call to Empire, Gloria provided me the best down to earth customer service experience and the process was quick and easy. It was my first time renting from Empire and it felt like I been a customer of their for years. I would definitely be renting again. Thank you, Gloria, and the rest of the team, Johnathan and Patrick.

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William LamWilliam Lam

Place is amazing, spoke with Craig when I got there he made it very simple and extremely stress free. They have Great trucks for rent they are new and run smooth with no problems. Highly recommend this company to anyone looking to rent a truck at a great price. I will be back to rent in the future.

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JOANNE GAZZALJOANNE GAZZAL

I rented a car from this company last week and the experience was wonderful. As a small business owner and as someone who grew up in a family business, I understand that "bigger" does not necessarily mean "better". In their case, this statement certainly rings true. Because they are somewhat smaller and family owned, they treated me like an actual person as the customer service was probably the greatest I've ever received, especially in the car industry. Also, I put a deposit down on the vehicle before renting. The representative quoted me 1000 free miles, but listed 500 on the contract. It was indeed suppose to only be 500, but because she accidentally said 1000, they reimbursed me the correct amount without even blinking an eye. This company not only offers top notch customer service, they're also honest. With that said, all consumers should definitely be doing business with Empire Rent A Car. I'm from Long Island and would travel the extra miles now the next time I need a rental or the next time I'm going to purchase a vehicle because of the way I was treated and because they are trust worthy. Sincerely, Joanne Gazzal

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Alex PettiAlex Petti

I had a fantastic experience here! We rented at 15-passenger van for my wedding weekend and they couldn’t have been better! Very kind, professional and responsive to all of my questions. They even gave me a free premium rental upgrade as a wedding favor, just to be nice!!!

The guys who work there are great too. Super funny, super kind, spoke Spanish and English. I think me and Ray are buddies now, even though he’s Yankees fan and I’m a Sox fan 😅

Can’t recommend enough!

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Your attention to detail and commitment to excellence are clearly reflected in your work

We have been using empire rent a car @ 1985 Bruckner Blvd. many times when we needed a 12 passenger van to take my family on weekends outing The website is very easy to use, email system is fast and on point. I will continue to use Empire for futu... Read Full Review

MIGUEL D. 10/18/2024
The best service around

I’ve rented from them several times and their customer service is great their prices are unbeatable. They really help you out and give you exactly what you need based on your needs. I highly recommend and would like to thank Edwin the gentleman who... Read Full Review

Danny S. 10/10/2024
Great experience!

Beverly was amazing -- so helpful and responded immediately to any question. The vehicle was clean and comfortable. Hig... Read Full Review

Nicole D. 10/8/2024
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