Customer Reviews

Excellent customer service. Gloria was very efficient and knowledgeable. The vans were in great shape ( we rented two 15 passenger vans) The guy who picked us up from our hotel was very helpful also. All in all, we had a great transaction with no difficulties. The staff were helpful and we got a good price compared to other rental companies in the area. I would definitely rent from Empire again if in the area.

We rented an 8 passenger van from the floral park location. They were extremely helpful and reasonable. They made us feel calm and confident in our abilities to drive the van, their assistance and the whole “feeling “ of the rental. They gave us the the peace of mind to start enjoying our weekend with friends from the moment we drove away! Thanks!

Empire Rental Service, managed by Chris, provided an exceptional experience for our family's long drive. Chris was not only a nice person but also ensured a clean and well-maintained car for our journey. Our trip was memorable, thanks to the comfortable ride and excellent service. Highly recommended for anyone looking for a reliable and pleasant rental experience.

Also, the site manager at Woodside, Mr Arturo referred me here with the help of CORRIE(on-phone service for Empire)

I have been renting from this location on Bruckner Blvd for over 10 years. I have always received the best service from Gloria. She really goes above and beyond to take care of us and always super reliable. She’s also an awesome person. The vehicles are always in great shape and always clean. Thank you so much Gloria and the entire Empire Rentals team!

I had a very pleasant experience with renting a car from Ray. He is a very dedicated and takes pride in what he does which is making sure his clients are 100% satisfied. He even had time to answer my questions about NYC because I do not live in New York. I will recommend him a thousand times over.

Always a great experience and great communication renting from Empire RAC. Have rented multiple times from this location and have not had any troubles. Debby and team always take care of us!

As always, Ray delivers the best in customer service. Not only does he keep his word, he goes above and beyond the call of duty to make sure the customer is happy. You can rest assured that what he promises you on the phone is what you will get, and more. My church and I have been renting passenger vans from Empire Rent A Car for years and years, and we have always, always been more than happy with the service,the quality of the vehicles, and the whole experience. Eugene also delivers fantastic service. He will get the vehicle looking like new. We went to an event where there were dozens of other passenger vans and ours was getting all the attention. It was looking that good! Eugene is just an awesome individual. If I could rate Empire with more than 5 stars, I would. We are looking forward to our next rental.

I rented a Budget truck from this location for our move, and it was such a relief to have Chris and his team’s support. Moving can be incredibly stressful, but Chris was so helpful, accommodating, and attentive—he really went above and beyond to make things easier. It’s rare to find this level of genuine customer care, and it made a big difference in our experience. I highly recommend renting here and will definitely be back. Thank you, Chris, for making a tough day smoother. Also want to thank Roy for being very kind and supportive as well. So grateful... :')

Staff was very accurate in helping me calculate the miles I needed for my trip because I have no idea what I'm doing most times. The vehicle was clean and in perfect working condition. My family was happy and comfortable the whole way to Niagara Falls and back.

I want to share my experience with Empire Rentals as a whole. The staff is very professional and knowledgeable. I want to especially mention Ray. He goes the extra mile to make sure that all reservations are complete. He knows his clients and if he sees a reservation is out of the normal, he takes the time to contact the client to make sure that everything is accurate. Ray has done this for me on a few occasions, and I appreciate it.
I know my reservations are in good hands with Empire Rental and Ray is an exceptional asset to the firm. Thank you
Yvonne Coston
Castle Athletics- Administrator

Empire Rent a Car in College Point, NY, managed by Chris, is great! I've rented from Chris several times and he is very helpful, personable, provides good service, and always has a truck ready when requested. A shout out to Matteo as well - Saluti Matteo! Chris and Matteo are a great team!

Arrived early, professional and friendly,
Highly recommend. We rented the 15 passenger van for our daughter’s bridal shower.
Wilson was thorough with the explanation of policies; toll, gas etc.
He explained everything. Although we have our own insurance, we took empires insurance.
Walter ensured van was in tip/top shape.
In/out in out in less than 20.

Amazing customer service and friendly staff. Today I booked a vehicle for my birthday weekend with some friends. I had a sedan and needed more space to accommodate a total of 6 people including my self. I spoke to a representative named Gloria and she was very professional. She was able to book me the perfect vehicle and answered all my questions. I am renting a vehicle from Saturday to Monday. Will update about the checking out the car and returning process when I return. But so far everything is amazing.

The company I work for always relies on Empire Rent A Car for our vehicle rentals. Manager Chris consistently provides prompt responses and is always patient in addressing my questions. He ensures that each vehicle is clean, well-prepared, and ready for on-time pickup as requested. Chris offers excellent support throughout the entire rental process, both before and after pickup. Working with Chris and Empire Rent A Car has been a fantastic experience, and I highly recommend their service.

I called last minute because my husband and I had an issue with another company canceling on us last min and they were so accommodating, Connie helped me and she was so sweet she got me a rental near house she helped me book last minute over the phone she was so nice to me and so patient. Very nice company can’t wait to pick up the car tomorrow thank you Empire!