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404 customer reviews
Average rating:5
5 Star ReviewTHE BEST CUSTOMER SERVICE EVER

The best place to rent cars. 10 stars they were super duper nice. Maria OMG AMAZING CUSTOMER SERVICE… She is the most understanding caring person to help me through everything. She knows her stuff. Because of her I decided to rent from Empire. If M… (Read Full Review)

Athena F. 8/19/2019
5 Star ReviewEmpire Rent A Car is the "Go To" place for all types of vehicle rental needs!

Beverly, at the Pennsylvania Avenue Brooklyn, NY location is the best!!! She is very knowledgeable, patient, pleasant, and polite. She verifies all information and explains the contract details to ensure that customers are aware of their responsibili… (Read Full Review)

Le T. 8/11/2019
4 Star ReviewMy First Family Rental

My family first car rental. The moment I call Maria explain everything to me and was very helpful. Miriam was very nice and made us feel comfortable. Thank you Empire for making our rental experienc… (Read Full Review)

Vanessa M. 8/7/2019
4 Star ReviewExcellent service – policies could use improvment

The customer service from Empire was very nice and courteous. Specifically, Beverly, was very professional and very pleasant. The company policies could use some work. They had to a background check on my license because I got a new one within 3 year… (Read Full Review)

Ryan J. 8/5/2019
5 Star ReviewOutstanding @ Brooklyn Location

I first would like to thank Empire Rent A Car for hiring such pleasent and helpful company representatives. Linda and Beverly are very patient, friendly, and sincerely work to make you feel comfortable, get the best service, and are quickly process… (Read Full Review)

Le T. 8/1/2019
5 Star ReviewExcellent Service

I recently was in search of renting a cargo van. I happened to stop at the Empire Rent A Car on Bruckner Blvd., Bronx. The store Manager, Gloria D., attended me. She was so friendly and thoroughly explained all my best options. She gave me the ass… (Read Full Review)

Norma D. 6/19/2019
5 Star ReviewExcellent interaction.

I was pleasantly surprised by the total professionalism of Beverly. Where as past experiences in regards to renting a vehicle were not the best, she is totally someone that you want around when it comes to representing your business and your brand. … (Read Full Review)

Patrick T. 6/18/2019
5 Star ReviewBeverly @ the BK. Location

👍 to BEVERLEY for always providing great customer service to me and i’m sure to many others. She once went hunting for a car for me after i had made last minute reservations. And every car looked booked. Thank you, BEVERLY for going above and bey… (Read Full Review)

Lorenzo L. 6/17/2019