Gloria to the Rescue!!! My sister ordered a van from Empire RAC Brooklyn location years ago. Therefore, at the last minute, she referred me to this company. As I pulled into the Brooklyn location parking lot, I was greeted by a Spanish speaking man. ... Read Full Review
Rukaya D. 8/15/2026I had a Ford Transit for 2 weeks rental with Empire, and the whole reservation process with Maria, physical handling process with Gloria and mechanic Andrew... Read Full Review
Eugene L. 8/8/2026If it allowed for more than 5 stars Gloria would get it, She was absolutely amazing from the moment I called to finalizing our rental. Her customer service was top notch and kindest most patient person to work with. Thank you Gloria and Empire for an... Read Full Review
Marc R. 6/20/2026Gloria was amazing! She was friendly, knowledgeable, and incredibly helpful. The rental process was quick and easy thanks to her efficiency and professionalism. She answered all my questions and made sure everything went smoothly. I highly recommend ... Read Full Review
Katie P. 6/15/2026I had a great experience with this truck rental company. Gloria was incredibly helpful from start to finish and provided outstanding customer service. What really stood out was that she remembered me from a previous order, which made the experience f... Read Full Review
Kevin M. 5/13/2026Best rental spot in NYC! - By ... Read Full Review
Joshua Z. 2/6/2026I was at the 1985 Bruckner Blvd Bronx location. I was treated better than VIP. Gloria was the attending employee during my visit. She treated me like a family, she is what everyone will consider an ideal customer service person. Also this is the t... Read Full Review
Gowkarran B. 9/5/2025We always use Empire Rent A car in The Bronx NY. We love their cars especially the vans. Clean and new. All staff are professional and very friendly especially Gloria and Law. Again, thank you. We will surely rent again soon! ❤️ Joe - By Joven... Read Full Review
Joven S. 6/28/2025Maria C and Wilson are exceptional! They are very kind, respectful, knowledgeable, pro... Read Full Review
Marty S. 5/17/2025Customer service was great. Van was clean the van drove very smooth. At check out everything went well. I will rent agai... Read Full Review
Troy W. 2/23/2025Best rental spot in NYC! - By ... Read Full Review
Joshua Z. 2/6/2026I was at the 1985 Bruckner Blvd Bronx location. I was treated better than VIP. Gloria was the attending employee during my visit. She treated me like a family, she is what everyone will consider an ideal customer service person. Also this is the t... Read Full Review
Gowkarran B. 9/5/2025