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322 customer reviews
Average rating:5
4 Star ReviewBoth Gloria and Pat were extremely helpful and courteous. Gloria took her time to explain and was knowledgeable. We had questions with regard to additional equipment and she was able to answer our questions thoroughly. Thank you Gloria and Pat for your assistance!

My fiancee and I walked to Bruckner location to get information. We were greeted by Gloria and Pat. Gloria was professional and took her time to answer all of our questions thoroughly. She made the entire experience quite pleasant. Pat was able t… (Read Full Review)

Dianna S. 8/20/2017
5 Star ReviewGreat Customer service and on time pick up1

Hey, To any one looking to rent a car this is the place i have gotten a great response time and car when i needed it the most. I have had scheduled late reservations and was still able to get a car. One in particular employee Beverly at he Brooklyn l… (Read Full Review)

Theodore S. 8/18/2017
5 Star ReviewExcellent and quick service.

This is my second time renting from Empire Car. The first vehicle was a Mercedes Benz Van. This time I rented a Toyota Corolla. The service given by the sales rep, Miriam was exceptional, she was friendly and very courteous. She was quick to proces… (Read Full Review)

Kenneth/Linda O. 8/12/2017
4 Star ReviewPretty Good

This was my first time renting a 15 passenger van fron this company. Overall it was a decent experience. I rented from the Fordham Road location. This location is conveniently located near major highways. The customer service person at the Fordham Ro… (Read Full Review)

Antoine D L. 8/12/2017
5 Star ReviewBest experience for a truck rental in my life!

Needed to rent a truck to pick up a piece of heavy medical equipment. Called a bunch of places with no help and the usual NY attitude. Finally came across Budget in College Point, NY and had the pleasure of meeting Chris L the location manager there…. (Read Full Review)

Rob L. 8/11/2017
5 Star ReviewGreat place to rent, and very welcoming

I have only rented from a few place and only a handful of times but i have had great experience dealing with empire rental. More specifically Beverly at the Brooklyn location. I was able top get a car at the last minutes, which i desperately needed. … (Read Full Review)

Theodore Q. 8/10/2017
5 Star ReviewPerfect location, excellent service

My mom rented a car here due to the location. There were no or very few places near my home. She had a wonderful experience. Nice staff. Super helpful. Thanks Empire for ma… (Read Full Review)

Karen F. 8/7/2017
5 Star ReviewVery Good Service

This is my first time and my daughter renting a car from Empire car rental, and the service was good, the service representative is friendly an kind, and was helpful, nice person, her name is Ms Beverley, located at 835 Pennsylvania Ave &Linden… (Read Full Review)

ms Lillie P. 7/26/2017
4 Star ReviewExcellent service

I received excellent service at empire. I highly recommend them for rental needs. Customer service provided by Gloria was superb, spoke friendly and polite. All my questions were answered. Once again great service and I will be using empire for futur… (Read Full Review)

T M. 7/26/2017
5 Star ReviewHighly Recommend

This was my first time renting a car from the Empire location on Pennsylvania Ave. I rented a Toyota Corolla for about a week. I received the greatest customer service from Ms. Beverley, she was awesome (very friendly, and helpful). I had an easy ch… (Read Full Review)

LaToya P. 7/25/2017
5 Star ReviewGreat Services

Great customer services especially Mr. LAW (active, friendly and very helpful), easy check in and out processes. HIG… (Read Full Review)

Jeffrey C. 7/16/2017