Customer Reviews

Spoken to Lisa yesterday and I couldn't believe how cheap the prices were especially for the 10-passenger Sprinter with the (4) Captain chairs. I used to be a loyal customer to another sprinter rental business until they changed their policy (that now you had to rent their sprinters for a minimum of 3 days for the summer.....they just lost a customer and Empire Rent A Car just gained a new loyal one).

I recently had the pleasure of working with Gloria at Empire Rent A Car, and I am compelled to share my outstanding experience. Gloria's customer service was exemplary. She demonstrated remarkable patience, courtesy, and a genuine commitment to assisting me with my car rental needs. Her attention to detail and willingness to go above and beyond made a significant difference in my experience. Thanks to Gloria’s exceptional support, I am confident that this location will be my preferred choice for car rentals moving forward. Her professionalism and dedication are truly commendable.

I had a very pleasant experience with renting a car from Ray. He is a very dedicated and takes pride in what he does which is making sure his clients are 100% satisfied. He even had time to answer my questions about NYC because I do not live in New York. I will recommend him a thousand times over.

I Want to take The Time To Thank Empire R.A.C Because of Their Quality, Instant Rapid Service. The Owner Attended Us with Great Atmosphere Great energy. Makes you feel welcomed As Soon As He Speaks w you. After Rental Purchase from Owner; The Car Rental Representative, The Young Man, Who Attended Us Was Super helpful And had great Knowledge of vehicle & Service. Well Spoken & Informative. I see Him Possibly with His Own Rental Service One Day Def. My family Trip Was Awesome, because the car was awesome! Comfortable. Sweet Drive! Highly Recommend! Will use the service again. Thanks Guys! #Bronx #Empire #RAC

Chris the manager was a pleasure to work with. He is the best person to deal with, he made everything so easy. I rented a 15 passenger XL it was super clean. I will definitely come back.

Wilson was great to work with. The guys are all nice and helpful. The first time I rented there was a billing error that they immediately fixed. I really appreciated them taking accountability and resolving the issue quickly. When I had to move again, I came back and had a great experience. Really recommend these guys, honest business that treats their customers well.

I called last minute because my husband and I had an issue with another company canceling on us last min and they were so accommodating, Connie helped me and she was so sweet she got me a rental near house she helped me book last minute over the phone she was so nice to me and so patient. Very nice company can’t wait to pick up the car tomorrow thank you Empire!

My first time here i was greeted with open arms and the best woman. Beside my mother and wife. Gloria. Is the sweetest person. I want everyone to come here. To get your vehicle. I love this place i recommend everyone to pick up here. If I could give the all the star in the universe I would.

The company I work for always relies on Empire Rent A Car for our vehicle rentals. Manager Chris consistently provides prompt responses and is always patient in addressing my questions. He ensures that each vehicle is clean, well-prepared, and ready for on-time pickup as requested. Chris offers excellent support throughout the entire rental process, both before and after pickup. Working with Chris and Empire Rent A Car has been a fantastic experience, and I highly recommend their service.

I had a great experience! The workers at the LIC location the day before Thanksgiving were cheery and kind, despite the chaos. One of them even was supposed to have had the day off and was still upbeat and happy to help. It was really nice. The car was clean and sufficient - nothing fancy, but good rates a solid little car that could get me to and from Massachusetts was all I needed. They were also super helpful when I couldn't get my car back on time - the owners actually answered the phone and helped me out. Will definitely rent from them again!

I called Empire Rent A Car to ask questions before booking and I was routed to Maria in the Claims Department and she was absolutely fantastic! I had a lot of questions about renting a Sprinter, and Maria took the time to thoroughly answer each one, making sure I understood all the details. Her patience and professionalism made the entire process smooth and stress-free. She really went the extra mile to ensure I felt confident about my rental. Thanks to her exceptional service, I walked away feeling great about my decision. If you're renting a Sprinter (or anything else!), I highly recommend reaching out to Maria — she’ll take excellent care of you!

I have been renting from this location on Bruckner Blvd for over 10 years. I have always received the best service from Gloria. She really goes above and beyond to take care of us and always super reliable. She’s also an awesome person. The vehicles are always in great shape and always clean. Thank you so much Gloria and the entire Empire Rentals team!

Great vehicle. Great rate.GREAT TRANSACTION START TO FINISH!! especially the gentleman at the counter. Great service skills. Would definitely rent from Empire Rent a Car again. Thanks! Best auto rental service I have ever had. Keep up the great work!

Empire Rental Service, managed by Chris, provided an exceptional experience for our family's long drive. Chris was not only a nice person but also ensured a clean and well-maintained car for our journey. Our trip was memorable, thanks to the comfortable ride and excellent service. Highly recommended for anyone looking for a reliable and pleasant rental experience.

Also, the site manager at Woodside, Mr Arturo referred me here with the help of CORRIE(on-phone service for Empire)