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355 customer reviews
Average rating:5
5 Star ReviewLong Island City

After having trouble with a different rental company. I called Empire and had the pleasure of speaking with Mike. He was very helpful and kind. I needed a car asap and he was able to get me a car right away and let’s not forget the price was great… (Read Full Review)

Jessica A. 6/11/2018
5 Star ReviewExcellent customer service

Beverly at the front desk was amazing. She was delightful and courteous and very helpful. The customer service t… (Read Full Review)

Maria O. 6/5/2018
5 Star ReviewSuperior service and accountability !

I did not rent a vehicle from them but if I had I’m sure the experience would be just as great. I was hit by a driver who rented one of their vehicles and they took care of everything. From the pickup, to the repairs, to the delivery of my restored… (Read Full Review)

Fred D. 5/8/2018
5 Star ReviewExceptional Service!

Our company van broke down and we were on the verge of panicking lol. Patty was amazing to talk to, we laughed a few times and before I knew it, I was already in a car. Speedy service, good people, good cars, good deals, no dissapointments. I recomme… (Read Full Review)

Liz V. 5/6/2018
5 Star ReviewExcellent overall.

The staff at Penske’s Bruckner Blvd location was exceptional.George,Patrick and last but not least Gloria D.She was so welcoming,efficent and went above and beyond to assist us in our truck rental needs.We were absolutely pleased and will highly rec… (Read Full Review)

Denise C. 5/3/2018
5 Star ReviewMaria Garcia

I want to thanks Maria Garcia from empirerac, I had a situation on one of her rented truck to an other company it was like a hit run so I didn’t know what to do ,I have capture an pic of the truck ,it had the company contact so I call ,Maria grab all… (Read Full Review)

Rosangela S. 4/26/2018
5 Star ReviewGREAT SERVICE

NICE CAR RENTAL .EASY FIND STAFF HELPFUL. – B… (Read Full Review)

richelle s. 4/14/2018
5 Star ReviewGloria is the best

Gloria D the Branch Manager at EMPIRERAC in the Bronx location is the really the best. She was so fast to respond and she took so good care of us we will never forget it ! Se gave us excellent service and was really clear and took care of everythin… (Read Full Review)

Esad A. 4/4/2018
5 Star ReviewVan rental from Empire on Pennsylvania Avenue

I rented a van from Empire with no prior notice. I got the van rented the same day I walked in. I would like to thank Beverly for excellent customer service an… (Read Full Review)

Ian E. 3/6/2018
5 Star ReviewProfessional and Courteous Customer Care in Bayside, NY

This company is so awesome! I have been more than satisfied with them for perhaps 10 years, probably longer. Customer Care is awesome-friendly, polite, professional and earnest. The staff is knows their job well and performance is great. I would r… (Read Full Review)

Rosemary L. 3/1/2018
5 Star ReviewFordham empire car rental

Love the price cars and service very flexible and great staff been there twice and I recommend it to anyone go to Miriam in the Bron… (Read Full Review)

Yorkin Q. 1/12/2018
5 Star Review5 stars for Chris and the College Point Team

We have been working with Chris and his team over at College Point for many years. We are a local family owned business and at times need additional vehicles last minute and Chris has always come through for us. We love working with you and will … (Read Full Review)

QG Floral a. 12/21/2017
5 Star ReviewChris in College Point

I’ve been dealing with Chris for about a decade and I never heard the words “I don’t have” and “I can’t help you today”. This experience is by far one of the best business relationships I have. His respect and willingness to come thro… (Read Full Review)

Dino L. 12/20/2017
5 Star ReviewWonderful Service

Empire Rental has been my go to car rental company for the last five years. Chris the manager in College Point is wonderful, professional and responsive to requests. I highly recommend Chris in the College Point Office for anyone’s rental needs. – B… (Read Full Review)

Rosanne G. 12/19/2017
5 Star ReviewGloria Davila at the 1985 Bruckner Blvd location provided me with exemplary customer service. She was knowledgeable, patient, and went above and beyond to make sure that my needs were met.

My husband and I rented a Penske truck, round trip, in NC to move some of our belonging from NY to NC. Once the truck was packed, we did not know where to park the truck safely on the streets, commercial vehicles are towed or ticketed. We called a lo… (Read Full Review)

Elaine P. 11/19/2017
5 Star Reviewcustomer service

I Booked my car 3 weeks in advance, I called to confirm with the lady over the phone explained everything in detail (policy, payments etc). I went to pick up the car same great customer service nothing was rushed everything was handed very decent and… (Read Full Review)

Chantel A. 11/14/2017
5 Star ReviewGloria from 1985 bruckner blvd was awesome! Definitely would come back n recommend..

Gloria was helpful and provided great customer service … (Read Full Review)

Lakisha C. 11/12/2017