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333 customer reviews
Average rating:5
5 Star ReviewTotally satisfied!

Always a pleasant experience with Empire. Our family takes a lot of road trips and we always rent 12 passenger vans from Empire. Never had a proble… (Read Full Review)

Stratos L. 9/26/2017
5 Star ReviewGreat Customer Service

I had rented 12 seats van, it was amazing experience with service and a van.. Evan was great and helped me out a lot with all my needs to make sure we are comfortable with our trip, I will definitely rent again and I will also make sure my friends an… (Read Full Review)

Premal M. 9/4/2017
5 Star ReviewGreat Service

My husband & I have rented 2x from Empire Rent a Car from 600 E. Fordham Rd Bronx, NY & have been satified with the vehicles. Want to thank Miriam, Mgr for her professional help & ser… (Read Full Review)

Carlos D. 8/31/2017
5 Star ReviewGreat Company

My company has recently switched over to this company. It has been a pleasure working with both Glorida & Jim. I would highly recommend … (Read Full Review)

Jordan B. 8/31/2017
4 Star Reviewi rented a longtime and still treat me great

I have no complaints they take my debit card Thank God… (Read Full Review)

monica c. 8/30/2017
5 Star ReviewGreat place, great people, great service and a great vehicle

I used the Floral Park, NY location to rent my vehicle. The people at the location were honest, good people and we’re very patient and informative with all of my questions. I give this company a 10 out of 10 and will definitely use them again! – By P… (Read Full Review)

Paul D. 8/29/2017
5 Star ReviewGreat service

I had the best rental experience here And will rent from here from now on. Every thing went smoothly from pickup To drop off , thanks Miriam from 600 E Fordha… (Read Full Review)

Johnathan T. 8/29/2017
5 Star ReviewGreat service

Gloria at the bronx location was very helpful and professional. Third time renting a refrigerated truck. Trucks are clean and in perfect working order. My company is renting all the way from lower manhattan. Shows how good their refer trucks are – By… (Read Full Review)

Hanzel R. 8/29/2017
5 Star ReviewThank you Gloria for your amazing assistance!

Gloria was extremely helpful and courteous. Gloria took her time to explain the ins and outs of an incident that occurred and as I had questions in regards to our dilemma, she was able to answer our questions thoroughly and resolve our issue with has… (Read Full Review)

Raul J. 8/25/2017
4 Star ReviewBoth Gloria and Pat were extremely helpful and courteous. Gloria took her time to explain and was knowledgeable. We had questions with regard to additional equipment and she was able to answer our questions thoroughly. Thank you Gloria and Pat for your assistance!

My fiancee and I walked to Bruckner location to get information. We were greeted by Gloria and Pat. Gloria was professional and took her time to answer all of our questions thoroughly. She made the entire experience quite pleasant. Pat was able t… (Read Full Review)

Dianna S. 8/20/2017
5 Star ReviewGreat Customer service and on time pick up1

Hey, To any one looking to rent a car this is the place i have gotten a great response time and car when i needed it the most. I have had scheduled late reservations and was still able to get a car. One in particular employee Beverly at he Brooklyn l… (Read Full Review)

Theodore S. 8/18/2017
5 Star ReviewExcellent and quick service.

This is my second time renting from Empire Car. The first vehicle was a Mercedes Benz Van. This time I rented a Toyota Corolla. The service given by the sales rep, Miriam was exceptional, she was friendly and very courteous. She was quick to proces… (Read Full Review)

Kenneth/Linda O. 8/12/2017
4 Star ReviewPretty Good

This was my first time renting a 15 passenger van fron this company. Overall it was a decent experience. I rented from the Fordham Road location. This location is conveniently located near major highways. The customer service person at the Fordham Ro… (Read Full Review)

Antoine D L. 8/12/2017
5 Star ReviewBest experience for a truck rental in my life!

Needed to rent a truck to pick up a piece of heavy medical equipment. Called a bunch of places with no help and the usual NY attitude. Finally came across Budget in College Point, NY and had the pleasure of meeting Chris L the location manager there…. (Read Full Review)

Rob L. 8/11/2017
5 Star ReviewGreat place to rent, and very welcoming

I have only rented from a few place and only a handful of times but i have had great experience dealing with empire rental. More specifically Beverly at the Brooklyn location. I was able top get a car at the last minutes, which i desperately needed. … (Read Full Review)

Theodore Q. 8/10/2017
5 Star ReviewPerfect location, excellent service

My mom rented a car here due to the location. There were no or very few places near my home. She had a wonderful experience. Nice staff. Super helpful. Thanks Empire for ma… (Read Full Review)

Karen F. 8/7/2017
5 Star ReviewVery Good Service

This is my first time and my daughter renting a car from Empire car rental, and the service was good, the service representative is friendly an kind, and was helpful, nice person, her name is Ms Beverley, located at 835 Pennsylvania Ave &Linden… (Read Full Review)

ms Lillie P. 7/26/2017
4 Star ReviewExcellent service

I received excellent service at empire. I highly recommend them for rental needs. Customer service provided by Gloria was superb, spoke friendly and polite. All my questions were answered. Once again great service and I will be using empire for futur… (Read Full Review)

T M. 7/26/2017
5 Star ReviewHighly Recommend

This was my first time renting a car from the Empire location on Pennsylvania Ave. I rented a Toyota Corolla for about a week. I received the greatest customer service from Ms. Beverley, she was awesome (very friendly, and helpful). I had an easy ch… (Read Full Review)

LaToya P. 7/25/2017
5 Star ReviewGreat Services

Great customer services especially Mr. LAW (active, friendly and very helpful), easy check in and out processes. HIG… (Read Full Review)

Jeffrey C. 7/16/2017