Customer Reviews

I have been renting from this location on Bruckner Blvd for over 10 years. I have always received the best service from Gloria. She really goes above and beyond to take care of us and always super reliable. She’s also an awesome person. The vehicles are always in great shape and always clean. Thank you so much Gloria and the entire Empire Rentals team!

We rented an 8 passenger van from the floral park location. They were extremely helpful and reasonable. They made us feel calm and confident in our abilities to drive the van, their assistance and the whole “feeling “ of the rental. They gave us the the peace of mind to start enjoying our weekend with friends from the moment we drove away! Thanks!

Amazing customer service and friendly staff. Today I booked a vehicle for my birthday weekend with some friends. I had a sedan and needed more space to accommodate a total of 6 people including my self. I spoke to a representative named Gloria and she was very professional. She was able to book me the perfect vehicle and answered all my questions. I am renting a vehicle from Saturday to Monday. Will update about the checking out the car and returning process when I return. But so far everything is amazing.

I had a great experience! The workers at the LIC location the day before Thanksgiving were cheery and kind, despite the chaos. One of them even was supposed to have had the day off and was still upbeat and happy to help. It was really nice. The car was clean and sufficient - nothing fancy, but good rates a solid little car that could get me to and from Massachusetts was all I needed. They were also super helpful when I couldn't get my car back on time - the owners actually answered the phone and helped me out. Will definitely rent from them again!

We rented 16ft Penske box truck from here. The online booking process was easy and straightforward. Debby the associate that assisted us on-site was extremely friendly and helpful. Would highly recommend.

I recently had the pleasure of working with Gloria at Empire Rent A Car, and I am compelled to share my outstanding experience. Gloria's customer service was exemplary. She demonstrated remarkable patience, courtesy, and a genuine commitment to assisting me with my car rental needs. Her attention to detail and willingness to go above and beyond made a significant difference in my experience. Thanks to Gloria’s exceptional support, I am confident that this location will be my preferred choice for car rentals moving forward. Her professionalism and dedication are truly commendable.

Staff was very accurate in helping me calculate the miles I needed for my trip because I have no idea what I'm doing most times. The vehicle was clean and in perfect working condition. My family was happy and comfortable the whole way to Niagara Falls and back.

Empire Car and Van rental has consistently delivered exceptional service in New hyde Park. Their punctuality and dedication to customer satisfaction are unmatched. Special recognition goes to Wilson whose professionalism and helpfulness truly stand out. Wilson ensures every rental experience is seamless, from handling rentals and returns to providing timely follow-ups. If any issues arise on the road, he is always ready to assist, ensuring peace of mind. His attention to detail and commitment to meeting client needs make him an invaluable asset. Empire Car and Van Rental is not just a great place to rent a car/ truck, it’s a company led by outstanding individuals like Wilson who prioritize customer success. Highly recommended!
Will see you next week for the next rental!!

The company I work for always relies on Empire Rent A Car for our vehicle rentals. Manager Chris consistently provides prompt responses and is always patient in addressing my questions. He ensures that each vehicle is clean, well-prepared, and ready for on-time pickup as requested. Chris offers excellent support throughout the entire rental process, both before and after pickup. Working with Chris and Empire Rent A Car has been a fantastic experience, and I highly recommend their service.

The customer service at this Budget Rental is stellar. Ray was so helpful in helping me get checked in and even went out of his way to explain how to get out of NYC with a big moving truck. He was patient and friendly and even after I had dropped off the truck, he and Empire Rent A Car were there to help and really cared about the customer experience. Thank you, I would 100% rent a car from here again.

Empire Rent a Car in College Point, NY, managed by Chris, is great! I've rented from Chris several times and he is very helpful, personable, provides good service, and always has a truck ready when requested. A shout out to Matteo as well - Saluti Matteo! Chris and Matteo are a great team!

Ray and Eugene make an awesome team. The van they gave my church was perfect. Our church rented a 12 passenger van for a special event. Their service was great. Ray explained everything in detail and makes the transition smooth. While ray was explaining Eugene was outside preparing our vehicle. Our church will go no where else. Empire is the perfect rental company. Even god knows

Love renting from empire! Good service and I have a great relationship with Jonathan! Good guy!

Wish you were a bit cheaper, renting for a week is almost 1,000$ and wish miles were unlimited in metro area like the website says but I get limited.

Other than that it’s a 10/10 from me!

I rented a Budget truck from this location for our move, and it was such a relief to have Chris and his team’s support. Moving can be incredibly stressful, but Chris was so helpful, accommodating, and attentive—he really went above and beyond to make things easier. It’s rare to find this level of genuine customer care, and it made a big difference in our experience. I highly recommend renting here and will definitely be back. Thank you, Chris, for making a tough day smoother. Also want to thank Roy for being very kind and supportive as well. So grateful... :')

My first time here i was greeted with open arms and the best woman. Beside my mother and wife. Gloria. Is the sweetest person. I want everyone to come here. To get your vehicle. I love this place i recommend everyone to pick up here. If I could give the all the star in the universe I would.

Excellent Experience. We rented a 12 passenger Mercedes Sprinter and had a last minute request change the pickup location. Van was ready at requested pick up time and new location. The diesel engine got an amazing 24 MPG saving us a TON of money as we drove from NYC to Vermont and back again.

Also had the privilege of meeting Ian, the Manager and he added to the positive experience... Their customer service was excellent and I can not think of a single complaint.

Will definitely use Empire on our next trip to the Big Apple.

Gloria is the best! She is very professional and kind. We (UGMBC) was very satisfied with the service and will continue to use your company. Review is from Curtis! Thank you

Wilson was great to work with. The guys are all nice and helpful. The first time I rented there was a billing error that they immediately fixed. I really appreciated them taking accountability and resolving the issue quickly. When I had to move again, I came back and had a great experience. Really recommend these guys, honest business that treats their customers well.