Frequently Asked Questions

CDC FAQ for Covid-19 here.

We offer drivers the ability to go through E-ZPass tolls without fees, so that you don’t have to worry about accruing any violation fines. You can login at One Pass Tolls or call their phone number (877) 691-7277 and put in your rental dates and rental agreements to find out how much your toll fees are. We offer this to our customers for only $8.95/day plus the cost of the toll; it is only charged on days you incur tolls.

No. Your credit card or debit card will only be charged, once you speak with a representative from our company to finalize your reservation and to discuss the best possible rate.

At Empire Rent A Car, most of our vehicles are available for trips out of New York State, but you must inform us of your traveling plans and your furthest destination prior to departure. For an out-of-state trip, you will need to get written approval from the manager. Depending on the type of vehicle you reserve, you may be eligible for unlimited miles or a personalized mileage program all your own.

If you will be traveling more than 350 miles away from Empire's office, you must notify us when you make the reservation. Our daily rental fees and mileage rates for a long distance rental may be different than those quoted to you on the Internet or by our agents.

If you change your travel plans while already on the road, and decide to go outside to 350-mile radius that's alloted with you rental, you will be expected to contact our office and notify us so that we can review your rental contract and update the rental and mileage rates, when applicable.

No, you don’t have to buy our insurance if you’re already covered by some other plan. Many automobile insurance policies that you already have for yourself or your business cover a “like” vehicle. So, if you own a car or minivan, you could rent a car or minivan and still be covered. Many credit cards companies even offer free car rental insurance as a perk. Please check to make sure you are covered. If you’re not, we offer Collision Damage Waiver and other forms of insurance that will help protect you from any mishaps.

Yes. As mandated by the state of New York, you must be at least 18 years of age to rent. Any renter ages 18 to 21 will be charged an additional "Young Renters Fee" of $57 per day. Any renter ages 22 to 24 will be charged an additional "Young Renters Fee" of $20 per day.

Many of our van rentals and truck rentals are equipped with towing capabilities.

We offer GPS navigation devices, bicycle racks, car seats, and booster seats. If you get a cargo van or truck rental for moving purposes, you can also rent a hand truck, moving dolly, and furniture pads.

For your convenience, we accept all major credit cards, debit cards, and cash. For more details regarding payments and deposits, see our policies.

We have several locations throughout NYC that enable us to serve many regions, including Flushing, College Point, Forest Hills, Bronx, Brooklyn, Ridgewood, Long Island City, Floral Park, and the surrounding areas.

We offer affordable and convenient pickup and delivery services for our airport rental cars. Contact us for more information.

Yes. We offer drop off service if you pick up your vehicle at one of our Empire Rent A Car locations and wish to return it at another Empire Rent A Car location within New York State.

If you still have unanswered questions, feel free to contact us at (800) 750-8782 to speak with a helpful employee. We look forward to serving you.

If for any reason you or any member of your party does not qualify to rent due to the results of the DMV history report you are responsible for the full value of your reservation.

In addition to the sales tax rate that will be added to the cost of a rental vehicle, there is a passenger car rental tax rate that is set at 12%. This tax rate is in effect no matter what kind of vehicle is being rented. The car rental tax is not in the company’s control and is government imposed. To read more about this taxation visit the following site: http://www.tax.ny.gov/bus/st/subject.htm.

Delivery price is based upon address, date, and time.

No. Once your rate package has been confirmed and rental is processed, no refunds will be issued if you return your rental prior to the return date.