Customer Reviews

Empire Rent A CarEmpire Rent A Car
3.6 Stars - Based on 153 User Reviews
Empire Rent A CarEmpire Rent A Car
4.4 Stars - Based on 875 User Reviews
Heather WhiteheadHeather Whitehead

Super friendly and helpful staff, helped us out in a real pinch right before Christmas, very understanding and flexible! Will rent from them again. Also worked with their Sunnyside location.

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Jim RalstonJim Ralston

I have rented twice and will be back. I will recommend them to anyone who needs to rent a vehicle. The Gun Hill staff of Jonathan and company are more like a family friend than a local merchant. Great service.

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Margaret O'HaraMargaret O'Hara

This was the 2nd time renting a big vehicle from them. This experience was better than the last. Arturo at the LIC location is great. He is very informative, fair & professional.
I know for me and my big family the least thing that we want to stress over when going on road trips is the car rental. Our experience at Empire does just that….they make our experience a happy 1! Highly recommend them! 😊

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Noelia Zabala RodriguezNoelia Zabala Rodriguez

This is my 5th time renting with Empire. It's quick, easy and convenient. The cars are awesome and customer service is even better. Thank you Marian from the Fordham and Arthur Ave rental office for always having a smile when I walk through the doors and remembering my name. I'm really looking forward for my next rental.

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Dazmil PeacockDazmil Peacock

We were supposed to have a trailer from U-Haul in July that we requested for in May but they called us a day before we were supposed to leave to tell us that trailer was no longer available. so with a little bit of searching we found this place with the trailer was three times bigger than the one we were going to get from U-Haul and it was perfect.

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Roslyn R.Roslyn R.

If you're calling Empire, there's only one person to speak to & that's Gloria! She gets the job done with outstanding customer service! From start to... Read More

Seth RubinSeth Rubin

Been using Empire for years for both personal and business needs. Very reliable, great service and great prices. Highly recommend!

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Vanessa MelendezVanessa Melendez

My family needed a first time rental. When I first call Maria help me over the phone she explain everything i needed to know. I got a reminded by Miriam in the fordham rd location. The moment i got there friendly and helpful. Thank you empire for my family first car rental experience and for all your did for us!

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Mike CosentinoMike Cosentino

Great prices, great vehicles, great service. Beverley is extremely kind and will work with you no matter your budget or situation. She is the best defienlty ask for her when you arrive!!

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Steve F.Steve F.

I had an excellent experience renting a cargo van from Empire on Fordham Road. The people there were very nice. The van was comfortable and easy to drive... Read More

Keith R.Keith R.

Great service as they pick you up at the airport and take
you right to get your car promptly. Read More

Danik AkDanik Ak

Really happy with this company. Good service. Especially Maria Crespo who was great! They have a client from me.

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EM S.EM S.

Renting from Empire Rent A Car was a great experience. They cared about me and my needs. The team was helpful, kind and considerate. From the moment I... Read More

Angel CarbajalAngel Carbajal
Julie WashingtonJulie Washington

From onset (confirmation phone call with Ms. Beverly) then to picking up the rental with Ms Gloria and Mr. Patrick … this team is simply outstanding and the rental was seamless.

I rented a 15 passenger sprinter, the price was affordable, van washed and cleaned and overall service A++.

I would definitely recommend this business to anyone. They not only made my mothers Day weekend a breeze in celebrating my 1st born on her birthday but provided for a headache Free rental process - from start to finish.

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Tamara MillerTamara Miller

Excellent customer service. Gloria was very efficient and knowledgeable. The vans were in great shape ( we rented two 15 passenger vans) The guy who picked us up from our hotel was very helpful also. All in all, we had a great transaction with no difficulties. The staff were helpful and we got a good price compared to other rental companies in the area. I would definitely rent from Empire again if in the area.

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MC BMC B

We rented an 8 passenger van from the floral park location. They were extremely helpful and reasonable. They made us feel calm and confident in our abilities to drive the van, their assistance and the whole “feeling “ of the rental. They gave us the the peace of mind to start enjoying our weekend with friends from the moment we drove away! Thanks!

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Crystal RiveraCrystal Rivera

I called last minute because my husband and I had an issue with another company canceling on us last min and they were so accommodating, Connie helped me and she was so sweet she got me a rental near house she helped me book last minute over the phone she was so nice to me and so patient. Very nice company can’t wait to pick up the car tomorrow thank you Empire!

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Joujou N.Joujou N.

I needed a 15 passenger van to pick up some family members from JFK. I needed to rent this for 1 day.

Went online and booked it. I called and was told... Read More

Kellie PadillaKellie Padilla

Walder Morales and staff were very kind and professional! Excellent service! Definitely recommend! God bless! The Padilla family from Miami, Fla. 🙏🏼👍🏼👌🏼

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The best car rental

Most convenient and easy car rental spot out there. ... Read Full Review

Paula V. 1/29/2024
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